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Technical Support Specialist

hace 2 meses

Colombia Urchinsys A tiempo completo
Job Title: Support Specialist

At Urchin Systems, we are seeking a skilled Support Specialist to join our customer support team in LATAM. If you have 1 or more years of experience in technical support with clients, advanced English level, and good communication skills, this is an excellent opportunity for you.

Key Responsibilities:
  • Respond to client inquiries regarding the use of company software products.
  • Log, categorize, and track incidents reported by end-users in the support ticketing system.
  • Validate end-user bug reports and escalate issues to the IT team when necessary.
  • Provide assistance to clients with the help of various internal tools.
  • Ensure clients use products correctly.
  • Suggest software enhancements based on end-user feedback.
  • Assist with data entry and data correction when requested.
Requirements:
  • Ability to interact with other IT professionals and end-users successfully.
  • High attention to detail.
  • Advanced English level (B2 - C2).
  • Willing to learn.
  • It will be considered a plus if you come from the tech industry.