Customer Experience Ambassador
hace 4 semanas
Officepartners360
About the Job:
We are seeking an exceptional Customer Service Representative to join our team in Barranquilla, Colombia. This is a full-time position with a shift schedule of 11 am to 8 pm EST, Monday to Friday.
About the Role:
As a Customer Service Representative, you will be responsible for providing outstanding customer support experience through multiple communication channels, primarily phone-based. You will develop an in-depth understanding of our platform and tailor your expertise to meet each customer's unique needs, ensuring timely and efficient resolutions.
Requirements:
- A high school diploma or equivalent
- 6 months to 1 year of BPO experience (preferable)
- Excellent English communication skills (B2 or above)
- Exceptional customer service, active listening, and verbal and written communication skills, including a professional phone voice
- Good multi-tasking and problem-solving skills
- Experience in receiving inbound calls and performing outbound calls
- Ability to handle stressful situations appropriately
Benefits:
This role offers a competitive salary estimated at $12-$15 per hour based on industry standards and local living costs in Colombia.
About Officepartners360:
At Officepartners360, we pride ourselves on delivering top-notch customer experiences. If you share our passion for customer-centricity and possess excellent communication skills, we encourage you to apply.
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