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Senior Account Manager
hace 2 meses
About the Role
We are seeking a highly skilled Senior Account Manager to join our growth segment team. As a key member of our team, you will be responsible for further expanding our business and taking full strategic ownership by building long-term business relationships with our VIP clients.
Key Responsibilities
- Design a strategic plan to grow our merchant portfolio, ensuring profitability and permanence over time.
- Achieve assigned sales quota in a designated portfolio and meet assigned expectations for profitability.
- Demonstrate strong project management skills in interaction with key internal stakeholders and close collaboration with cross-functional teams, including but not limited to Risk, Pricing, Legal & Compliance, Integration, Operations, Technology, and Product.
- Comprehensive management of assigned large accounts.
- Continuously monitor customer performance and design action plans based on the results of these studies.
- Ensure account performance in terms of sales, profitability, quality, and service.
- Complete strategic customer account plans that meet company standards, avoiding merchant churn.
- Work autonomously, seeking solutions and proposing new products based on customer experience.
- Proactively and recursively identify customer needs.
- Design programs and strategies that help customers meet their objectives.
- Maintain high customer satisfaction rates that meet company standards.
- Build and maintain product knowledge, keeping abreast of product enhancements and latest industry trends, and provide feedback to product and sales management.
- Frequent analysis of customer payment behavior in LATAM to provide clear and valuable market and consumer insights.
Requirements
- Bachelor's degree in business, marketing, engineering, finance, or a related field is preferred.
- At least 5 years of experience in B2B business on commercial areas as a Key Account.
- Previous experience in Payments is a MUST.
- Strong engagement, drive, influencing, persuasive selling, and negotiation skills to achieve our common goals.
- Excellent stakeholder management, as you must be able to set clear direction, priorities, and focus.
- Experience in budget management, forecasting, pricing, account profitability reviews.
- A strategic mindset and the ability to identify business opportunities in highly competitive, mature markets by understanding customer context, uncovering customer key performance indicators, articulating customer objectives, and adding value to partnerships.
- Proficiency in English [B2].
About Us
At PayU, we are a global fintech investor, and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online.
Our Commitment To Building A Diverse And Inclusive Workforce
We realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment for all of our people, communities, and customers. Our leaders are committed to creating an inclusive work culture that enables transparency, flexibility, and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU, we have zero tolerance towards any form of prejudice, whether it's a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
