Senior Associate Manager

hace 2 semanas


Barranquilla, Atlántico, Colombia Sutherland A tiempo completo
Senior Associate Manager - Customer Experience

Sutherland is a dynamic and challenging work environment that fosters professional growth and personal fulfillment. We are seeking a Senior Associate Manager who will lead, develop, and motivate a high-performance team of support professionals.

Job Responsibilities

The ideal candidate will oversee and manage performance and service quality to guarantee customer satisfaction. They will establish and maintain communication with clients and/or team members, understand needs, resolve issues, and meet expectations.

Key Qualifications

The successful candidate will have advanced-level knowledge of Excel, English language proficiency (B2 or above), and at least 1 year of experience in a similar role in the BPO industry. They will be able to work in a fast-paced environment, develop trust and professional rapport with employees and team members, and have strong analytical and communication skills.

Additional Information

This position is located on-site in Barranquilla, Colombia.



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