Senior Specialist, Quality Assurance

hace 7 meses


Barranquilla, Colombia TTEC A tiempo completo

Senior Specialist, Quality Assurance

**Senior Specialist, Quality Assurance**

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Senior Specialist working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

**What You’ll be Doing**
Do you love to help boost performance? Do you have a passion for leading, mentoring and coaching?

You’ll evaluate and analyze customer interactions, then provide feedback and training to improve the customer experience and satisfaction scores. While evaluating calls with your active listening skill, you’ll pinpoint areas for improvement and ensure proper information is being given to customers. From there, you’ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call.

You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.

**During a Typical Day, You’ll**
- Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements while addressing employee related issues and coordinating training on new or revised information
- Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
- Provide feedback in an open and empathetic conversation with team leads and associates to train and cover topics related to handling calls

**What You Bring to the Role**
- Associate degree, technical school or equivalent work experience
- Engage and support in making sure the team has the proper tools to accomplish day-to-day tasks
- Consistently mentor and inspire others
- Customer service and call center experience
- Understanding, interpreting, and manipulating data for reporting

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Primary Location**: : Colombia-Atlantico-Barranquilla
**Job**: : Quality Assurance / Process Improvement



  • Barranquilla, Colombia TTEC A tiempo completo

    Specialist, Quality Assurance **Specialist, Quality Assurance** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a...


  • Barranquilla, Atlántico, Colombia UPS A tiempo completo

    UPS is a leading logistics company seeking an experienced Senior Quality Assurance Analyst to join its team in Bogota.The estimated salary for this position is approximately $65,000 per annum, based on the company's industry standards and the cost of living in Bogota.About the Role:The Senior Quality Assurance Analyst will be responsible for coordinating the...


  • Barranquilla, Atlántico, Colombia UPS A tiempo completo

    Job OverviewThe Quality Assurance Training Specialist plays a pivotal role in supporting the Training Program at UPS Healthcare, focusing on identifying skill gaps and developing training materials to enhance employee knowledge.Key Responsibilities:Identify critical skill gaps in the current training program and develop targeted solutions to bridge these...


  • Barranquilla, Colombia GlowTouch LLC A tiempo completo

    **Glowtouch, a UnifyCX company,** is growing and we are looking for a** Quality Assurance Monitor** to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As a Quality Assurance Monitor you will be responsible for evaluating and improving the performance and efficiency...


  • Barranquilla, Atlántico, Colombia UPS A tiempo completo

    Job SummaryThe UPS Quality Assurance Metrics Specialist plays a vital role in the Quality Support Center (QSC), coordinating data collection and analysis to support the Quality Management Review (QMR) and Metrics Programs. This position assists in identifying gaps in current QMR and Metrics programs, providing recommendations for continuous improvement...


  • Barranquilla, Colombia Auxis A tiempo completo

    **Job Summary**: We are seeking an experienced Training and Quality Specialist to join our Center of Excellence (COE). This individual will play a pivotal role in enhancing training programs, ensuring quality standards, and collaborating with cross-functional teams. **Responsibilities**: Facilitate new hire training programs and support ongoing training...


  • Barranquilla, Colombia Sutherland A tiempo completo

    Company Description At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation. We are looking for Talent Acquisition Quality...

  • Quality Analyst

    hace 4 meses


    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    !En Solvo Global buscamos los mejores talentos bilingües! Posición: QA Analyst Funciones: Not customer facing. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our customer service and sales department who deal with our existing and potential customer. The QA will monitor inbound and outbound call to assess...


  • Barranquilla, Atlántico, Colombia CSS Corp Colombia A tiempo completo

    We are seeking a detail-oriented and experienced Senior Talent Acquisition Specialist to join our dynamic team at CSS Corp Colombia.OverviewCSS Corp Colombia is a leading technology services company, dedicated to delivering innovative solutions to clients worldwide. Our team of experts works tirelessly to provide exceptional service, ensuring that our...


  • Barranquilla, Atlántico, Colombia Quantum A tiempo completo

    We are Quantum, a dynamic company seeking a highly motivated and experienced professional to join our team as a Senior Network and Web Development Specialist.The ideal candidate will possess strong technical skills in web development (React, Typescript, CSS, Responsive Design) and experience in managing enterprise networks.We require:Demonstrable experience...


  • Barranquilla, Colombia Solvo Global A tiempo completo

    **Job description**: Monitors trends within SOP Admin in regards to review quality of team members and department SOP creation capabilities. Collaborates with the SOP Admin Manager to notify of trends, discuss and co-develop possible implementation of new formats, guidance materials, and needed trainings. The SR Compliance Specialist within SOP Admin will...


  • Barranquilla, Atlántico, Colombia People Working Corp A tiempo completo

    About People Working Corp">We are a dynamic company seeking an experienced Senior Accounts Payable Specialist to join our team. As a key member of our finance department, you will play a crucial role in ensuring the efficient processing of payable transactions.


  • Barranquilla, Atlántico, Colombia RPMGlobal Holdings Limited A tiempo completo

    About the RoleWe are seeking a highly skilled Senior SAP Integration Specialist to join our software development team in Barranquilla. The ideal candidate will have experience in SAP combined with enterprise application integration to contribute to our continued development of world-class software solutions.

  • Senior Tax Specialist

    hace 7 meses


    Barranquilla, Colombia Solvo Global A tiempo completo

    **Position**:Senior Tax Specialist **City**:Barranquilla (On site) **Schedule**:Monday to friday from 9am to 6pm **Remuneration**: $3'600.000 - 4'000.000 **Job description**: The Senior Tax Specialist is responsible for ensuring payroll tax accuracy and maintaining compliance with tax regulation compliance for client accounts. The Supervisor leads and...

  • Senior Quality Lead

    hace 2 meses


    Barranquilla, Colombia Sutherland A tiempo completo

    Senior Quality Lead - Senior Associate - Customer Experience At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Senior Associate Manager who will lead, develop, and motivate a...


  • Barranquilla, Colombia Sutherland A tiempo completo

    Senior Associate Manager - Customer Experience (Senior Quality Lead) At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Senior Associate Manager who will lead, develop, and...

  • Senior PPC Specialist

    hace 4 meses


    Barranquilla, Colombia EDDY Pump A tiempo completo

    **About Us**: We are a group of six dynamic B2B companies specializing in a range of industries, including engineering, manufacturing, and industrial solutions. Our focus is on innovation, customer service, and delivering top-tier products and services to our clients. We are looking for a skilled Senior PPC Specialist to join our marketing team in India to...


  • Barranquilla, Colombia Conquest Digital A tiempo completo

    **ENGLISH SPEAKERS ONLY** Month by month contract work, can lead to a full time position making over 3000 USD per month. Conquest Digital We are a rapidly growing Digital Marketing Agency serving the roofing niche. We deliver FB ads services to get our customers quality leads they can turn into jobs. We are young, energetic, and ready to CONQUER the...


  • Barranquilla, Atlántico, Colombia Unisimoncucuta A tiempo completo

    About the RoleAs a Food and Pharmaceutical Ingredients Procurement Specialist at Unisimoncucuta, you will play a crucial role in sourcing and purchasing high-quality food and pharmaceutical ingredients and other materials and services. This position involves building strong relationships with manufacturers of pharmaceutical products to drive sales...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job Summary:The Senior Technical Support Specialist serves as the initial point of contact for users contacting our IT Service Desk, delivering exceptional customer service. In this senior role, the specialist will handle multiple accounts utilizing their expertise to address incoming calls, chats, and tasks.Main Responsibilities:Promptly address incoming...