Senior Associate Manager
hace 3 semanas
Sutherland is a dynamic organization committed to creating a challenging and rewarding work environment. We are seeking a Senior Associate Manager who will lead, develop, and motivate a high-performance team of support professionals.
Key Responsibilities:
- Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen Relationships: Establish and maintain communication with clients and/or team members, understand needs, resolve issues, and meet expectations.
- Keep Management Updated: Relay important information in the form of timely and accurate reports.
- Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis.
Requirements:
- Advanced-level knowledge of Excel.
- English level B2 or above.
- At least 1 year of experience in this role or similar roles in the BPO industry.
- Ability to work in a fast-paced environment.
- Proactive in developing trust and professional rapport with employees and team members.
- Strong analytical skills, able to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills.
This position is located on-site in Barranquilla.
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