Senior Associate Manager

hace 3 semanas


Barranquilla, Atlántico, Colombia Sutherland A tiempo completo
Senior Associate Manager - Customer Experience Lead

Sutherland is a dynamic organization committed to creating a challenging and rewarding work environment. We are seeking a Senior Associate Manager who will lead, develop, and motivate a high-performance team of support professionals.

Key Responsibilities:

  1. Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  2. Strengthen Relationships: Establish and maintain communication with clients and/or team members, understand needs, resolve issues, and meet expectations.
  3. Keep Management Updated: Relay important information in the form of timely and accurate reports.
  4. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis.

Requirements:

  1. Advanced-level knowledge of Excel.
  2. English level B2 or above.
  3. At least 1 year of experience in this role or similar roles in the BPO industry.
  4. Ability to work in a fast-paced environment.
  5. Proactive in developing trust and professional rapport with employees and team members.
  6. Strong analytical skills, able to interpret data, identify trends, and make suggestions for improvements.
  7. Strong verbal and written communication skills.

This position is located on-site in Barranquilla.


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