Client Relations Associate

hace 2 semanas


Medellín, Antioquia, Colombia SOLVO S.A.S A tiempo completo

Key Responsibilities:

As a Client Relations Associate, you will make introductory calls to clients to present the firm, express gratitude, and gather preliminary information about their cases. You will also ensure clients understand that the company will be their main point of contact and encourage them to reach out with any questions or concerns.

Documentation and Communication: You will prepare and send comprehensive emails to our partners in the United States, including relevant client information and necessary documents tailored to each client's needs. You will also create and customize documents such as admission forms, medical authorization forms, and service certificates, ensuring accuracy and completeness.

Client Support: You will maintain regular communication with clients every two to three days to ensure satisfaction and address any concerns. You will also assist in requesting and obtaining medical bills and records from medical providers as needed for client cases.



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