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Customer Experience Strategist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Addi A tiempo completo
About Addi

We're a fintech company revolutionizing credit and banking in Latin America. Our mission is to provide fair, simple, and affordable financial services that empower our clients. We're committed to building a customer-centric culture that drives growth and innovation.

As a Customer Experience Strategist, you'll play a key role in developing and implementing strategies that align with customer needs. You'll work closely with cross-functional teams to enhance the customer journey, leveraging data and feedback to drive informed decisions.

Key responsibilities include:

  • Developing and implementing measurement methods to track customer satisfaction and business outcomes
  • Supporting the development of a customer-centric culture within the organization
  • Collaborating with marketing, sales, and product development teams to drive customer-centric initiatives
  • Measuring the impact of customer-centric initiatives on sales and revenue growth

We're looking for a seasoned professional with a deep understanding of customer experience strategies and methodologies. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

Requirements
  • Deep knowledge of customer experience strategies and methodologies
  • Proven experience in customer services operations, collections, and customer experience roles
  • Familiarity with CRM software and other CX tools
  • Strong analytical and problem-solving skills
  • Ability to work cross-functionally and influence stakeholders
Benefits
  • Work on a problem that matters and help change customers' lives
  • Build a lasting company from the very beginning, helping define every aspect of it
  • Massive market opportunity ahead of us; we're growing faster than pretty much any other fintech lender was at our stage
  • Work alongside a great and diverse team that cares about what we're doing and how we're doing it
  • Generous compensation, including equity, 100% health insurance, flexible time-off, learning budget, and visa sponsorship for foreigners