Customer Experience Strategist
hace 6 días
We're a fintech company revolutionizing credit and banking in Latin America. Our mission is to provide fair, simple, and affordable financial services that empower our clients. We're committed to building a customer-centric culture that drives growth and innovation.
As a Customer Experience Strategist, you'll play a key role in developing and implementing strategies that align with customer needs. You'll work closely with cross-functional teams to enhance the customer journey, leveraging data and feedback to drive informed decisions.
Key responsibilities include:
- Developing and implementing measurement methods to track customer satisfaction and business outcomes
- Supporting the development of a customer-centric culture within the organization
- Collaborating with marketing, sales, and product development teams to drive customer-centric initiatives
- Measuring the impact of customer-centric initiatives on sales and revenue growth
We're looking for a seasoned professional with a deep understanding of customer experience strategies and methodologies. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
Requirements- Deep knowledge of customer experience strategies and methodologies
- Proven experience in customer services operations, collections, and customer experience roles
- Familiarity with CRM software and other CX tools
- Strong analytical and problem-solving skills
- Ability to work cross-functionally and influence stakeholders
- Work on a problem that matters and help change customers' lives
- Build a lasting company from the very beginning, helping define every aspect of it
- Massive market opportunity ahead of us; we're growing faster than pretty much any other fintech lender was at our stage
- Work alongside a great and diverse team that cares about what we're doing and how we're doing it
- Generous compensation, including equity, 100% health insurance, flexible time-off, learning budget, and visa sponsorship for foreigners
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