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Technical Account Manager
hace 1 mes
**About Quorum Business Solutions**
We are a rapidly growing technology and professional services solutions company, leading the energy transformation industry. Our proven innovation and global expertise help customers streamline business operations and make data-driven decisions that optimize profitability and growth.
**Overview of the Job Description**
The primary role of the Customer Success Engineer (CSE) is to build relationships with new and existing customers by project managing their onboarding to our product, providing best practices, technical and customer support, and user training on the application. We offer an exceptional level of support to our customers.
**Responsibilities**
- Onboard existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.
- Handle initial case intake both over the phone and through email.
- Perform first-line triage support for OGsys on Demand clients, answering basic questions and assisting clients navigate the system.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Escalate more complex inquiries to tier 3 Support.
**Requirements**
- Bachelor's degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience.
- Proficient personal computer skills including Salesforce, electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
**Estimated Salary: $60,000-$80,000 per year**, depending on location and experience. Please note that salary may vary based on individual qualifications and circumstances.
