Global HR Operations Projects Manager

hace 1 día


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Estimated salary range: $80,000-$120,000 per year.

About the Role

We are seeking an experienced Senior Manager to lead our Global HR Operations Projects team in Colombia. As a key member of our Scotia GBS organization, you will be responsible for overseeing operational process and policies, ensuring business continuity, and delivering initiatives that require coordination with multiple stakeholders across geographies.

This is a fantastic opportunity to leverage your project management skills, customer service experience, and knowledge of employee data administration to drive success in our Global HR Services Operations team.

About the Team

Our Scotia GBS team in Colombia is a dynamic and inclusive environment that values diversity and innovation. We offer competitive benefits, opportunities for growth and development, and a positive work culture that promotes work-life balance.

Key Responsibilities
  • Leads and drives a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Liaises with stakeholders to ensure accurate, efficient, and compliant execution of local and global policy, process, and expansion initiatives.
  • Oversees quality standards, policy, and procedure alignment across teams and ensures established policies, processes, and guidelines meet business needs.
  • Acts as a subject matter expert on Global HR Service Operations, representing the team on projects and initiatives, and providing perspective on how to enhance the employee experience.
Requirements
  • Post-secondary degree in Human Resources or Business or pursuing education in a related field.
  • 5+ years of experience as a project manager.
  • 5+ years of experience in customer service.
  • Relevant experience in resolving customer service requests.
  • Knowledge of employee data administration and end-to-end processes.
  • Knowledge of HR transaction processing.
  • Deep understanding and knowledge of Bank policies and procedures.
Benefits

We offer a competitive salary, benefits package, and opportunities for growth and development in a dynamic and inclusive environment.



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