Help Desk Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Marriott International A tiempo completo

Job Title: Help Desk Specialist

At our company, we're looking for a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you'll be responsible for providing technical support to our customers via phone, email, or chat. Your goal will be to resolve customer issues in a timely and efficient manner, ensuring a positive experience for our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Resolve customer issues in a timely and efficient manner
  • Document customer issues and resolutions
  • Work collaboratively with other teams to resolve complex issues
  • Stay up-to-date with the latest technology and software
  • Meet or exceed customer satisfaction targets

Requirements:

  • 1-2 years of experience in a Help Desk or technical support role
  • Strong technical skills and knowledge
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
  • Bachelor's degree in a related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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