Help Desk Specialist
hace 2 semanas
Job Title: Help Desk Specialist
At our company, we're looking for a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you'll be responsible for providing technical support to our customers via phone, email, or chat. Your goal will be to resolve customer issues in a timely and efficient manner, ensuring a positive experience for our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Resolve customer issues in a timely and efficient manner
- Document customer issues and resolutions
- Work collaboratively with other teams to resolve complex issues
- Stay up-to-date with the latest technology and software
- Meet or exceed customer satisfaction targets
Requirements:
- 1-2 years of experience in a Help Desk or technical support role
- Strong technical skills and knowledge
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
- Bachelor's degree in a related field preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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