SAC Specialist
hace 1 mes
PayU is a leading payment and Fintech company operating in 50+ high-growth markets worldwide. As part of the Prosus group, one of the largest technology investors globally, we are redefining the way people buy and sell online for our 300,000+ merchants and millions of consumers.
About the RoleAs a SAC Specialist, you will play a crucial role in managing and administering strategies to improve the service experience. Your primary responsibility will be to ensure the proper handling of user requests and financial consumer complaints.
Key Responsibilities- Register SPQRSF requests across various customer service channels.
- Interact with Contact Center agents to resolve cases requiring second-level escalations or special requests handled by SAC.
- Review complaints and claims submitted through our customer service channels, addressing them within the designated timeframe according to the categorization and timelines established in the SAC manual.
- Review complaints and claims submitted to the Financial Superintendence of Colombia and the Financial Consumer Ombudsman, ensuring timely responses within the stipulated deadlines.
- Professional degree in industrial engineering, business administration, economics, or related fields.
- At least 3 years of experience as a customer service specialist or in a similar customer support role or areas associated with customer service improvement.
- Experience in the use of help desk software and remote support tools.
- Strong communication and assertiveness skills to interact and follow up on specific tasks.
- Results-oriented, with the ability to track tasks and meet service-level agreements.
At PayU, we strive to create a diverse, inclusive, and safe environment for all our people, communities, and customers. We have zero tolerance for any form of prejudice, and we empower every individual to succeed, regardless of gender, color, or personal faith.
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