Service Desk Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Netlogistik A tiempo completo
Service Desk

Netlogistik es una empresa líder en servicios de tecnología para la cadena de suministro, buscando siempre brindar valor agregado a nuestros clientes. Estamos comprometidos con la excelencia y la innovación, y estamos buscando a un profesional para unirse a nuestro equipo de Service Desk.

Responsabilidades
  • Atender y resolver las consultas y problemas de los clientes vía telefónica.
  • Utilizar herramientas de monitoreo de servidores y CRM para gestionar las solicitudes de servicio.
  • Colaborar con el equipo de soporte técnico para resolver problemas complejos.
  • Proporcionar información y orientación a los clientes sobre nuestros productos y servicios.
Requisitos
  • Experiencia en un Service Desk o Call Center de tecnología.
  • Conocimientos de Paquetería Office y herramientas de monitoreo de servidores.
  • Idioma inglés intermedio-avanzado.
  • Disponibilidad para cubrir guardias en fines de semana.
Beneficios
  • Sueldo competitivo.
  • Prestaciones de ley y superiores.
  • Cursos y capacitaciones todo el año.
  • Plan de carrera y crecimiento dentro del área.

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