Service Desk Specialist
hace 2 semanas
Netlogistik es una empresa líder en servicios de tecnología para la cadena de suministro, buscando siempre brindar valor agregado a nuestros clientes. Estamos comprometidos con la excelencia y la innovación, y estamos buscando a un profesional para unirse a nuestro equipo de Service Desk.
Responsabilidades- Atender y resolver las consultas y problemas de los clientes vía telefónica.
- Utilizar herramientas de monitoreo de servidores y CRM para gestionar las solicitudes de servicio.
- Colaborar con el equipo de soporte técnico para resolver problemas complejos.
- Proporcionar información y orientación a los clientes sobre nuestros productos y servicios.
- Experiencia en un Service Desk o Call Center de tecnología.
- Conocimientos de Paquetería Office y herramientas de monitoreo de servidores.
- Idioma inglés intermedio-avanzado.
- Disponibilidad para cubrir guardias en fines de semana.
- Sueldo competitivo.
- Prestaciones de ley y superiores.
- Cursos y capacitaciones todo el año.
- Plan de carrera y crecimiento dentro del área.
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