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Front Desk Supervisor

hace 1 mes

Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

Job Title: Front Desk Supervisor

About the Role:
At Four Seasons Hotels Ltd, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and pleasant experience throughout their stay.

Key Responsibilities:
Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
Check guests out of the hotel, preparing and explaining the bill.
Respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Assist in guest concern escalations, providing conflict resolution with a focus on empathy and understanding.
Ensure that staff are highly trained, motivated, and supervised.
Assist in managing the Front Desk team, ensuring guests have a smooth and pleasant experience throughout their stay.

Requirements:
Previous Front Desk or Front Office experience, especially in a luxury environment.
Strong communication skills, and ability to adapt to constant change within the Hotel.
Previous customer experience and ability to work effectively under pressure.
Strong attention to detail and problem-solving skills.
Must be able to work as part of a team.
Good communication skills - Reading, writing, and oral proficiency in the English language.
Excellent computer skills, especially Excel proficiency; knowledge of OPERA and experience in cashiering preferred.

What to Expect:
Dynamic Employee Culture where you are encouraged to be your true self.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
Comprehensive learning and development programs to help you master your craft.