Strategic Client Development Lead

hace 2 semanas


Cúcuta, Norte de Santander, Colombia NielsenIQ A tiempo completo
About NielsenIQ

We are the world's leading consumer intelligence company, delivering a complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and comprehensive consumer insights, we deliver the Full View.

Job Overview

Estimated Salary: $120,000 - $180,000 per year.

As a Strategic Client Development Lead at NielsenIQ, you will develop strategic plans with key clients to generate value and deliver services effectively. You will conduct regular reviews, define success criteria, and monitor client satisfaction.

Key Responsibilities
  • Develop and align strategic plans with key clients to guarantee value generation and effective service delivery.
  • Conduct periodic reviews of client objectives and priorities, defining success criteria and monitoring mechanisms.
  • Demonstrate value and return on investment through quantifiable business opportunity generation, sharing, and receiving customer feedback.
  • Build and lead market and thought leadership presentations for C-Level and high-profile clients about FMCG and client business situations.
  • Monitor and improve service quality, adjusting the Joint Business Plan as necessary to reflect changes in client priorities.
  • Continuously monitor customer health as an account SPOC, monitoring satisfaction metrics (e.g., NPS), and requests for quality and coverage.
  • Identify and communicate viable opportunities through interaction with the Analytic Insight and Account Development team.
  • Facilitate client onboarding, ensuring coordination, adequate training, and communication, proactively managing daily commitments and handling problems or conflicts.
Requirements

Bachelor's degree in Administration, Marketing, Industrial Engineering, or related field. 10+ years of experience in Mass Consumption, consulting companies, Retailers. Experience with NielsenIQ information, commercial or marketing positions, and customer management. Proficient in Office/Google and CRM tools, and advanced English skills.



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