Team Leader

hace 1 semana


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and customer experience solutions to innovative technology companies. Our mission is to empower businesses to represent, protect, and grow their brands through our expertise in cloud-based infrastructure and next-generation customer experience.

The People First culture at TaskUs has enabled us to expand our workforce to over 45,000 employees globally, with a presence in 23 locations across 12 countries. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

What We Offer: At TaskUs, we believe in fostering a culture of inclusivity and equity. We welcome applicants from diverse backgrounds and demographics, and we are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Job Summary: We are seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels by mutually agreed-upon procedures and lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.

Requirements:

  • 2 years of prior relevant people management experience in the BPO or call center industry
  • A strategic thinker with strong analytical and creative problem-solving skills
  • Experience providing constructive criticism and implementing corrective action plans
  • A high-level understanding of customer confidentiality standards and a passion for the development of teammates

This application will be used for an on-site position at our new site in the south of Cali, Colombia.

TaskUs is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


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