Team Leader
hace 1 mes
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
Requirements:
- Bilingual in English & Spanish with a minimum B2 proficiency in English.
- 2 years of prior relevant people management experience in the BPO or call center industry.
- A strategic thinker with strong analytical and creative problem-solving skills.
- Experience providing constructive criticism and implementing corrective action plans.
- A high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
Job Expectations:
- This position could either be work from home or on-site at Pereira.
About TaskUs
TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.
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