Learning Experience Leader

hace 2 semanas

Medellín, Antioquia, Colombia TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. Our mission is to help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

Job Summary

We are seeking a highly motivated and experienced Learning Experience Leader to join our team. As a Learning Experience Leader, you will be responsible for designing and delivering training programs that enhance the skills of our teammates in every aspect of their role. You will work closely with our teams to understand their needs and develop training programs that meet those needs.

Key Responsibilities
  • Maintain communication with personnel to understand their needs in terms of occupational safety and health.
  • Allow the participation of collaborators in activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or the organization in OSH aspects.
  • Set an example in complying with all safety standards and procedures of the SG.
  • Know, understand, and apply the occupational health and safety policy.
  • Ensure the good order and cleanliness of their area.
  • Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts, or potential environmental impacts, accidents, and near misses, safety hazards, process failures, non-conforming products, and others that may affect product quality.
  • To take care of their health and perform work activities safely.
  • Provide clear, truthful, and complete information about their health condition.
  • Comply with the rules, regulations, procedures, and instructions of the company's OSHMS and the verbal and written indications in this regard.
  • Inform the employer or contractor promptly about the hazards and latent risks in their workplace.
  • Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee.
  • Participate and contribute to the fulfillment of the OSH objectives.
  • Communicate all suggestions and consult all concerns related to occupational health and safety.
  • Make rational use of paper, water, energy, and natural resources.
  • Elect or be elected as a member of the COPASST or Coexistence Committee.
  • Participate in the identification of hazards, evaluation, and assessment of risks.
  • Promote the improvement of the SG, with the development of suggestions and identification of improvement actions to the SG-OSH.
  • Know and apply the actions described in the emergency plan.
Requirements
  • Proficiency in the use of PC applications, Gmail, and Google Business applications as well as Microsoft Office applications.
  • Ability to work on a flexible schedule, including weekends, holidays, evenings, and long hours.
  • High energy, enthusiastic, motivational training style.
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
  • Knowledge of adult learning techniques and instructional design concepts for computer-based training.
  • Ability to clearly articulate thoughts.
  • Ability to think critically.
Nice to Haves
  • At least 2+ years of training experience in a call center environment.

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