Streaming Technical Support Unit Leader

hace 2 semanas


Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo
About Genius Sports Group

We are a leading provider of sports data, technology, and commercial solutions. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from rights holders to fans.

The Role

We are seeking a highly skilled and experienced Streaming Technical Support Supervisor to lead and manage our team of analysts. The successful candidate will be responsible for ensuring the highest quality support for our Genius Sports Video Streaming Product.

Key Responsibilities
  • Lead and manage a team of analysts to provide exceptional support for our streaming product.
  • Develop and implement processes to improve team performance and efficiency.
  • Collaborate with cross-functional teams to resolve technical issues and improve product quality.
  • Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Manage and prioritize multiple tasks and projects simultaneously to meet deadlines and deliver results.
Requirements
  • Proven experience in technical support or leadership roles, preferably in the sports or streaming industry.
  • Strong technical skills, including knowledge of streaming products, SQL, Python, and Atlassian tools.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • Strong problem-solving skills and ability to think critically and analytically.
About the Schedule

We offer a flexible schedule, including weekends, to accommodate the needs of our business and our customers.

We offer a competitive salary and benefits package, including health insurance, skills training, and more. We also offer a range of softer benefits, including social events, team-building activities, and wellbeing initiatives.

Genius Sports Group is an equal opportunities employer and welcomes applications from all qualified candidates.



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