Quality Assurance Team Leader

hace 2 semanas

Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and innovative customer experiences for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based framework, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our Culture: The People First ethos at TaskUs has facilitated the growth of our workforce to approximately 45,000 employees worldwide. Currently, we operate in twenty-three locations across twelve countries, including major hubs in the Philippines, India, and the United States.

What We Provide: At TaskUs, we prioritize the well-being of our employees by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in our various departments, including Total Rewards, Wellness, HR, and Diversity. We take pride in fostering an inclusive environment and making a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of an employee's career.

Role Overview: As a Quality Supervisor, you will serve as a catalyst for continuous improvement, not only for yourself and your immediate team but also for the broader operational teams you support. In this leadership role, you will oversee a team of Quality Analysts and collaborate with them to develop quality standards and methodologies. Your responsibilities will include conducting audits, participating in business reviews, and engaging in calibration sessions to identify areas for enhancement. You will work alongside other departments to address these opportunities and help design new processes, guidelines, and policies as the organization strives for operational excellence.

Key Responsibilities:

  • Calculate monthly audit targets and distribute work among Quality Analysts.
  • Drive the completion of audit targets.
  • Collect feedback from Quality Analysts based on audits for briefings and training needs identification.
  • Create Daily Briefing Documents for Team Leaders to share with the floor for ongoing improvement.
  • Report performance metrics for aligned spans on a daily, weekly, and monthly basis.
  • Propose process/system enhancements based on common customer concerns with quantified improvement opportunities.
  • Attend Weekly Business Reviews with Campaign Team Leaders, Operations Managers, and Clients.
  • Coordinate with Training to develop training needs assessments.
  • Participate in strategic projects for the campaign/Line of Business.
  • Interview, onboard, and train new Quality Analysts.
  • Provide training on quality tools and analysis as scheduled by the organization.
  • Conduct weekly coaching sessions with Quality Analysts.
  • Complete Audit-Over-Audit assessments for the team.
  • Maintain performance rankings for Quality Analysts; conduct quarterly performance reviews and career path discussions.
  • Keep records related to audits, calibrations, and Audit-Over-Audits.
  • Facilitate cross-functional calibration sessions for Quality Analysts, Operations, and Training.
  • Maintain a change management log for the Quality Form and Rubric.
  • Drive quality initiatives, contests, and campaigns for the assigned span.
  • Stay updated on knowledge and serve as a Subject Matter Expert for the campaign/Line of Business.
  • Ensure knowledge updates for the aligned span.
  • Maintain communication with personnel regarding their Occupational Safety and Health needs.
  • Encourage participation in activities organized by the Occupational Health and Safety Committee.
  • Model compliance with all Safety Standards and procedures.
  • Understand and apply the Occupational Health and Safety policy.
  • Ensure cleanliness and orderliness in the work area.
  • Promptly report unsafe conditions, health issues, emergencies, environmental impacts, accidents, and safety hazards.
  • Promote safe work practices and health awareness.
  • Provide accurate information regarding health conditions.
  • Adhere to the company's Occupational Safety and Health Management System regulations.
  • Communicate hazards and risks in the workplace to the employer.
  • Engage in training and risk control activities defined by the company.
  • Contribute to achieving Occupational Safety and Health objectives.
  • Communicate suggestions and concerns related to occupational health and safety.
  • Utilize resources efficiently.
  • Participate in identifying hazards and assessing risks.
  • Support the improvement of the Safety Management System.
  • Know and apply emergency plan actions.

Technical Skills:

  • Proficient in quality analysis tools and data interpretation.
  • Advanced skills in Excel/Google Sheets for data management and analysis.
  • Strong problem-solving and process improvement capabilities.
  • Familiarity with Six Sigma/Lean principles is preferred.
  • At least 6 months of experience managing a team of Quality Analysts is preferred.
  • Previous experience in a content moderation environment is advantageous.

Job Expectations:

  • This position is located on-site at one of our offices.
  • Flexibility in scheduling is required, as operational hours depend on client needs.

Competencies:

  • Effective communication skills.
  • Leadership abilities.
  • Conflict resolution skills.
  • Performance management expertise.
  • Client management skills.
  • Time management proficiency.
  • Training and development capabilities.
  • Adaptability.
  • Emotional intelligence.
  • Quality assurance knowledge.
  • Data analysis skills.
  • Process improvement understanding.
  • Compliance management skills.
  • Root cause analysis abilities.
  • Attention to detail.
  • Problem-solving skills.

About TaskUs: TaskUs (NASDAQ: TASK) is a premier provider of outsourced digital services and next-generation customer experiences for innovative technology companies. We help our clients represent, protect, and grow their brands while leveraging a cloud-based infrastructure to serve clients in rapidly growing sectors.

Equal Opportunity Employer: TaskUs is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing equal access to opportunities.

How We Protect You: TaskUs will not solicit any form of payment during the application process. Please ensure communication is maintained only with authorized TaskUs recruiters.

Diversity, Equity, and Inclusion: At TaskUs, we believe that innovation and higher performance are driven by individuals from diverse backgrounds. We are committed to equitable practices and providing reasonable accommodations throughout the hiring process.

Explore all TaskUs career opportunities and apply through the provided channels.

  • Quality Assurance Team Leader

    hace 2 semanas

    Medellín, Antioquia, Colombia TaskUs A tiempo completo

    About TaskUs: TaskUs is a leading provider of outsourced digital services and innovative customer experiences for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce,...

  • Quality Assurance Team Leader

    hace 2 semanas

    Medellín, Antioquia, Colombia TaskUs A tiempo completo

    About TaskUs: TaskUs is a leading provider of outsourced digital services and innovative customer experience solutions for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based framework, TaskUs caters to clients in some of the most dynamic sectors, including social media,...

  • Quality Assurance Expert

    hace 4 días

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Neostella. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software applications and services.Key ResponsibilitiesTest Planning and Execution: Develop and execute test plans, test cases, and test scripts to ensure the...

  • Software Quality Assurance Engineer

    hace 2 días

    Medellín, Antioquia, Colombia Linqia A tiempo completo

    Job Summary:Linqia is seeking a skilled Software Quality Assurance Engineer to join our team. As a key member of our quality assurance team, you will be responsible for developing and executing tests to ensure the quality of our products.Key Responsibilities:Interpret functional requirements and technical design documents to plan, develop, write, execute,...

  • Quality Assurance Supervisor

    hace 2 días

    Medellín, Antioquia, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies.We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and serving clients in the fastest-growing sectors, including social media, e-commerce,...

  • Software Quality Assurance Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Linqia A tiempo completo

    Position Overview: Linqia is seeking a dedicated Software Quality Assurance Specialist to design and implement testing strategies that ensure the highest standards of product quality. In this role, you will be responsible for estimating, planning, and managing testing efforts while ensuring that quality issues and defects are effectively identified,...

  • Software Quality Assurance Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Linqia A tiempo completo

    Position Overview: Linqia is seeking a dedicated Software Quality Assurance Specialist to design and implement testing protocols, including automated testing, to uphold product excellence. In this role, you will assess, organize, and oversee testing initiatives, ensuring that quality concerns and defects are effectively identified, recorded, monitored,...

  • Software Quality Assurance Lead

    hace 5 días

    Medellín, Antioquia, Colombia Endava A tiempo completo

    Job DescriptionAs a Senior Tester at Endava, you will play a crucial role in ensuring the quality of our software applications. Our team of experienced professionals works closely with project teams to plan, execute, and track tests, ensuring that our applications meet the highest standards of functionality, performance, and reliability.Key...

  • Software Quality Assurance Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Linqia A tiempo completo

    Position Overview: Linqia is seeking a dedicated Software Quality Assurance Specialist to design and implement testing protocols, including automated tests, to guarantee the highest standards of product quality. In this role, you will be responsible for estimating, planning, and coordinating testing efforts. You will also ensure that quality concerns and...

  • Senior Quality Assurance Engineer

    hace 5 días

    Medellín, Antioquia, Colombia Endava A tiempo completo

    Job DescriptionAs a Senior Tester at Endava, you will play a crucial role in ensuring the quality of our software applications. Our team of experienced professionals works closely with project teams to plan, execute, and track tests, ensuring that our applications meet the highest standards of functionality, performance, and reliability.Key...

  • Quality Assurance Analyst

    hace 2 días

    Medellín, Antioquia, Colombia TaskUs A tiempo completo

    About TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.Our Culture:At TaskUs,...

  • Quality Assurance Validation Engineer

    hace 2 días

    Medellín, Antioquia, Colombia Prometeo Talent A tiempo completo

    About the Role**Job Summary:**We are seeking a highly skilled Quality Assurance Validation Engineer to join our team at Prometeo Talent. As a key member of our IT Operations team, you will be responsible for ensuring the quality and functionality of our software products.Key ResponsibilitiesImmerse yourself in our suite of products and become an in-house...

  • Quality Assurance Analyst

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we prioritize a client-focused methodology and leverage advanced technologies to provide tailored solutions that address the distinct requirements of our clients' enterprises. Our approach to hyperautomation empowers businesses to optimize their time and concentrate on high-impact tasks, propelling their operations to new heights. To support...

  • Quality Assurance Specialist

    hace 4 días

    Medellín, Antioquia, Colombia UPS A tiempo completo

    Job SummaryThe Quality Assurance Specialist for the Quality Support Center (QSC) at UPS assists with the implementation and maintenance of the Quality Management System within the scope of the supplier qualification process and computer system validation (CSV) in alignment with healthcare guidelines (e.g., GDP, GMP, cGMP) and ISO 9001/ISO 13485...

  • Lead Quality Assurance Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia Endava A tiempo completo

    Job OverviewAs a pivotal member of our Quality Assurance team, you will collaborate with project teams to uphold software integrity through meticulous test planning, execution, and defect management. Your expertise will ensure the functionality, performance, and reliability of applications prior to their release.Key Responsibilities:Work closely with...

  • Quality Assurance Metrics Coordinator

    hace 2 semanas

    Medellín, Antioquia, Colombia UPS A tiempo completo

    Job Description Job Summary The Quality Assurance Metrics Coordinator within the Quality Support Center (QSC) is responsible for orchestrating the collection and evaluation of data to enhance the Quality Management Review (QMR) and Metrics Programs at UPS Healthcare. This role involves identifying significant deficiencies in the existing QMR and...

  • Lead Quality Assurance Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia Endava A tiempo completo

    Job OverviewAs a Senior Tester at Endava, you will collaborate with project teams to uphold software quality through meticulous test planning, execution, and defect management. Your expertise will ensure the functionality, performance, and reliability of applications prior to their launch. With a profound understanding of diverse applications, databases, and...

  • Quality Assurance Analyst

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we prioritize a client-focused strategy and leverage advanced technologies to provide tailored solutions that address the specific demands of our clients' operations. Our commitment to hyperautomation enables businesses to optimize their time and concentrate on high-impact initiatives, propelling their growth to new heights. To support our...

  • Quality Assurance Analyst

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we prioritize a client-focused strategy and leverage advanced technologies to provide tailored solutions that address the distinct requirements of our clients' operations. Our approach to hyperautomation empowers businesses to allocate time towards impactful initiatives, elevating their performance. To support our expansion, we are in search of...

  • Lead Quality Assurance Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia Endava A tiempo completo

    Job OverviewAs a Senior Tester at Endava, you will play a crucial role in collaborating with project teams to uphold software quality through meticulous test planning, execution, and defect management. Your expertise will ensure that applications are functional, performant, and reliable prior to their launch. With extensive knowledge across various...