Technical Operations Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
About Us

Scotiabank is a leading financial institution with a strong presence in Colombia. Our technology hub, ScotiaTech, supports various systems and processes of the Bank.

Job Summary

We are seeking a skilled Technical Operations Specialist to join our team. This role will be responsible for standardizing and improving processes for Global Service Desk teams, driving efficiency and effectiveness. The ideal candidate will have experience working in high-volume IT environments, analyzing data, and implementing process improvements.

Key Responsibilities
  • Perform analysis of Global Service Desk Teams operations and identify areas for improvement and standardization.
  • Act as a business champion/SME and work with project teams to facilitate project support onboarding for Service Desk Teams.
  • Design and implement process standardization or improvement across all teams.
Requirements
  • Bilingual - English and Spanish.
  • Degree in Computer Science (related field) or 5+ years of experience in Information Technology.
  • 5 years of experience working in high volume, complex, demanding customer-oriented IT environment.
  • Data analytics utilizing Excel and Power BI.
  • Demonstrated analytical, data-driven problem-solving skills.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, based on experience. Additionally, we provide an inclusive and positive work environment, and opportunities for career growth and development.



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