IT Operations Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia SoftwareONE A tiempo completo
About SoftwareONE

At SoftwareONE, we believe that success is not just about what you achieve individually, but about the positive impact you have on our customers, colleagues, and community. As a leading global provider of end-to-end software and cloud technology solutions, we empower our employees to deliver exceptional results and foster an inclusive work environment that values diversity and promotes equal opportunities.

A Day in the Life as IT Operations Specialist 7*24 (Monitoring)

In this role, you will be responsible for proactively monitoring systems and services to identify and resolve issues before they affect our users. You will use advanced monitoring tools to track system performance, availability, and security, perform root cause analysis, and implement corrective actions for any incidents or outages.

What We Need from You

We are looking for an experienced IT Operations Specialist with a technical background in systems or related fields. Ideally, you should have approximately one year of experience working as an operations and monitoring analyst for on-premises platforms and Office365 services. This full-time position requires dedication to ensuring the performance, security, and availability of critical IT services.

Key Requirements
  • Technical or technological education in systems or related fields
  • Approximately one year of experience working as an operations and monitoring analyst for on-premises platforms and Office365 services
  • Knowledge of supervising tools, ITSM, and SLA resolution
Benefits

We offer a comprehensive package of benefits to support your well-being and career growth:

  • An outstanding culture with lived values for an appreciative and supportive work environment
  • Opportunity to develop your potential in a personalized way and according to your objectives within the role
  • Health policy with SURA for you and preferential rate for your family
  • 100% disability payment
  • Economic incentive program for employee referrals for active positions
  • You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands
  • Spaces for leisure, celebrations, and recreation for your physical and mental health

SoftwareONE is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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