Technical Operations Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia Arthur J. Gallagher & Co. (Ajg) A tiempo completo

At Arthur J. Gallagher & Co. (AJG), we're seeking a detail-oriented Technical Operations Specialist to join our Talent Acquisition team. This role is perfect for someone who excels in technical support, loves problem-solving, and thrives in a fast-paced environment.

About the Role

This position plays a pivotal part in ensuring seamless user experiences with our Talent Acquisition technologies, including ATS, CRM, VMS, and LinkedIn. As a subject matter expert, you'll provide second-level technical support, troubleshoot issues, and collaborate with other teams to resolve complex problems.

Your expertise will be crucial in documenting all support interactions, creating knowledge base articles, and identifying trends to enhance user experience and application stability. You'll work closely with cross-functional teams to support ongoing projects and initiatives related to application management and user support.

Requirements
  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.
  • 4+ years of experience in technical support or helpdesk role, preferably supporting ATS, CRM, VMS, and other Talent Acquisition applications.
  • Proficiency in troubleshooting technical issues within web-based applications, including user access management and basic functionality.
What We Offer

We offer an estimated salary of $83,000 per year, based on national averages and industry standards. Our company values include a culture of excellence, innovation, and collaboration. If you're passionate about delivering exceptional service and support, this is the perfect opportunity for you.



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