Customer Service Operations Manager
hace 2 días
Job Title: Customer Service Operations Manager
About GoveGove is seeking an experienced Customer Service Operations Manager to provide excellent customer service and ensure the efficient operation of our customer service department. As a key member of our team, you will play a crucial role in delivering outstanding customer experiences and driving business growth.
Job DescriptionWe are looking for a seasoned Customer Service Operations Manager with a proven track record of success in managing customer service teams. In this role, you will oversee day-to-day operations, respond to customer inquiries, and maintain accurate records of customer interactions. Your primary objective will be to deliver exceptional customer service while driving business growth and improving operational efficiency.
The ideal candidate will have a strong background in customer service, leadership, and process management. You will possess excellent communication and interpersonal skills, with the ability to analyze complex issues and develop effective solutions.
Key Responsibilities:- Supervise and manage customer service teams to ensure exceptional customer experiences
- Respond to customer inquiries in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Develop and implement process improvements to drive operational efficiency
- Analyze customer feedback and develop strategies to improve customer satisfaction
- Bachelor's degree in Business Administration or related field
- At least 5 years of experience in customer service management
- Excellent leadership and communication skills
- Ability to analyze complex issues and develop effective solutions
- Strong knowledge of customer service principles and best practices
The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.
About Chennai:Chennai is a vibrant city with a rich cultural heritage and a thriving business environment. As a hub for technology, healthcare, and education, Chennai offers a diverse range of job opportunities and career advancement prospects.
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