Customer Service Operations Manager

hace 2 días


Colombia Gove A tiempo completo

Job Title: Customer Service Operations Manager

About Gove

Gove is seeking an experienced Customer Service Operations Manager to provide excellent customer service and ensure the efficient operation of our customer service department. As a key member of our team, you will play a crucial role in delivering outstanding customer experiences and driving business growth.

Job Description

We are looking for a seasoned Customer Service Operations Manager with a proven track record of success in managing customer service teams. In this role, you will oversee day-to-day operations, respond to customer inquiries, and maintain accurate records of customer interactions. Your primary objective will be to deliver exceptional customer service while driving business growth and improving operational efficiency.

The ideal candidate will have a strong background in customer service, leadership, and process management. You will possess excellent communication and interpersonal skills, with the ability to analyze complex issues and develop effective solutions.

Key Responsibilities:
  • Supervise and manage customer service teams to ensure exceptional customer experiences
  • Respond to customer inquiries in a timely and professional manner
  • Maintain accurate records of customer interactions and transactions
  • Develop and implement process improvements to drive operational efficiency
  • Analyze customer feedback and develop strategies to improve customer satisfaction
Requirements:
  • Bachelor's degree in Business Administration or related field
  • At least 5 years of experience in customer service management
  • Excellent leadership and communication skills
  • Ability to analyze complex issues and develop effective solutions
  • Strong knowledge of customer service principles and best practices
Salary Range:

The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.

About Chennai:

Chennai is a vibrant city with a rich cultural heritage and a thriving business environment. As a hub for technology, healthcare, and education, Chennai offers a diverse range of job opportunities and career advancement prospects.


  • Operations Manager

    hace 2 días


    Colombia Peak Support Co A tiempo completo

    Company Overview: At Peak Support Co, we strive to deliver unparalleled customer experiences. As a rapidly growing services provider, we cater to high-growth companies, offering a wide range of services including customer support, sales operations, and business process outsourcing. Our commitment to excellence is at the heart of everything we do.Salary:...


  • Colombia D2B Groups A tiempo completo

    Job Title: Field Service Operations ManagerSalary Range: $90,000 - $125,000 per yearAbout the CompanyD2B Groups is seeking a highly skilled Field Service Operations Manager to oversee and manage the field service operations of our company. This role requires strong leadership skills, a customer-focused mindset, and the ability to analyze data and implement...


  • Colombia Gove A tiempo completo

    About the RoleGove is seeking an experienced Customer Service Manager to lead our customer service team in Chennai. The successful candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesSupervise day-to-day operations in the customer service department, ensuring seamless...


  • Colombia Gove A tiempo completo

    Eligibility B.E/M.E/M.Sc.(CS/IT)/MCA/MBA with 5-10 Years of Experience. Location Preferable to Chennai candidates (No Remote Work) Job Description We are looking for an experienced Customer Service Manager to provide excellent customer service. The goal is to run in an efficient and profitable manner, to increase customer satisfaction, loyalty and...


  • Colombia Perform Recruitment A tiempo completo

    About the RolePerform Recruitment is seeking an experienced Grocery Store Operations Manager to lead store operations in a busy grocery store located in Cork. As the successful candidate, you will be responsible for providing robust leadership and ensuring the delivery of exceptional customer service.ResponsibilitiesLeadership: Provide guidance to the store...


  • Colombia ttg Talent Solutions A tiempo completo

    **Position Title: Customer Care Service Manager** **Location: Remote** **Schedule: 9:00 a.m. - 5:00 p.m.** **Contract Type: Permanent** **Salary: Competitive** **Description**: The Customer Care Service Manager (CCSM) plays a pivotal role in the lifecycle management, growth, and retention of the assigned customer base. Reporting to the Senior Manager of...

  • Store Operations Manager

    hace 3 semanas


    Colombia Perform Recruitment A tiempo completo

    About the Role">Perform Recruitment is seeking an experienced Store Operations Manager to oversee the day-to-day activities of a tyre shop in Midleton, Co. Cork. As a key member of our client's team, you will be responsible for driving sales, ensuring excellent customer service, and managing store operations.">Responsibilities">Manage and lead a team of...

  • Senior Operations Manager

    hace 3 semanas


    Colombia Wir Sind Schweizer Marktführerin Der Orthopädie- Und Rehatechnik Und Bieten Ein Ganzheitliches Verso A tiempo completo

    At Wir Sind Schweizer Marktführerin Der Orthopädie- Und Rehatechnik, we are looking for a seasoned professional to lead our customer service team as a Senior Operations Manager. In this role, you will be responsible for overseeing the daily operations of our call center, ensuring that our high standards of customer service are consistently met or exceeded....

  • Field Service Manager

    hace 6 días


    Colombia D2B Groups A tiempo completo

    As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers. Your main responsibilities will include scheduling and dispatching technicians,...


  • Colombia Service Technologies Inc A tiempo completo

    Service Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...


  • Colombia Service Technologies Inc A tiempo completo

    Service Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...

  • Retail Operations Manager

    hace 3 semanas


    Colombia Perform Recruitment A tiempo completo

    Our esteemed client, a reputable grocery store in Co. Cork, is actively seeking an enthusiastic and customer-oriented professional to become a vital member of the team as a Retail Operations Manager. As a key figure in our checkout process, you will play a pivotal role in ensuring seamless and efficient operation for our valued customers.About the Role:We...


  • Colombia Perform Recruitment A tiempo completo

    About the RolePerform Recruitment is seeking an accomplished Retail Operations Manager to drive sales and profitability in a bustling grocery store located in Cork. As the ideal candidate, you will possess a wealth of experience in store management, leadership, and customer service.


  • Colombia Isasol Sas A tiempo completo

    About Isasol Sas: We specialize in the international market of pork, beef, chicken, and turkey meat. Position Overview: Isasol Sas is looking for a Logistics Operations Manager to oversee daily logistics operations, ensuring seamless interactions between internal customers and suppliers. Essential Duties: Collaborate with Operations and Sales teams to plan...


  • Colombia COS Medtronic Shared Services Americas S.A.S. A tiempo completo

    About the RoleWe are seeking a Senior Transformation Operations Manager to lead our team responsible for large deal preparation, administration, and process in Colombia. The ideal candidate will have experience in Contract Operations, Sales Operations, customer service, technical support, or back office.The successful candidate will be responsible for...

  • Retail Operations Manager

    hace 3 semanas


    Colombia Perform Recruitment A tiempo completo

    Perform Recruitment is seeking a Retail Operations Manager to join their team at a well-established grocery store in Co. Cork, Ireland.Key Highlights:Competitive Salary: $35,000 - $38,000 per yearCompany pensionFull-Time RoleThe successful candidate will play a crucial role in ensuring the seamless operation of the checkout process for customers....

  • Operations Manager

    hace 4 semanas


    Colombia Peak Support co A tiempo completo

    Job Title: Operations ManagerAbout Us: At Peak Support Co, we are dedicated to delivering exceptional customer service and client satisfaction. Our team of professionals is committed to providing top-notch support and ensuring that our clients receive the best possible experience.Estimated Salary: $65,000 - $80,000 per year, depending on qualifications and...


  • Colombia The Functionary A tiempo completo

    **Please read all the information carefully.** **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...