Field Service Operations Manager

hace 2 días


Colombia D2B Groups A tiempo completo

Job Title: Field Service Operations Manager

Salary Range: $90,000 - $125,000 per year

About the Company

D2B Groups is seeking a highly skilled Field Service Operations Manager to oversee and manage the field service operations of our company. This role requires strong leadership skills, a customer-focused mindset, and the ability to analyze data and implement process improvements.

Key Responsibilities
  • Scheduling and dispatching technicians to ensure efficient use of resources
  • Managing service requests and coordinating with customers and other departments to provide exceptional service
  • Identifying areas of improvement in field service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality
  • Monitoring key performance indicators and providing regular reports to senior management
Requirements
  • Bachelor's degree in Business Administration, Engineering, or a related field
  • 3+ years of experience managing field service operations
  • Strong leadership and team management skills, with a focus on developing and mentoring team members
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Able to analyze data, identify trends, and implement process improvements to drive business results
  • Knowledge of industry best practices and regulatory requirements
What We Offer
  • A competitive salary range of $90,000 - $125,000 per year, based on experience
  • A comprehensive benefits package, including health care, retirement plan, life insurance, and paid time off
  • The opportunity to work with a dynamic and growing company, with a focus on innovation and excellence

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