Operations Manager

hace 2 días


Colombia Peak Support Co A tiempo completo

Company Overview: At Peak Support Co, we strive to deliver unparalleled customer experiences. As a rapidly growing services provider, we cater to high-growth companies, offering a wide range of services including customer support, sales operations, and business process outsourcing. Our commitment to excellence is at the heart of everything we do.

Salary: $65,000 per annum, plus benefits and bonuses. Competitive compensation reflecting your value to our team.

About the Role: We're seeking an Operations Manager with expertise in performance management, coaching, and team development. You will be responsible for leading our customer service teams to achieve exceptional results under high-pressure situations. Your ability to empower and develop team members effectively will be crucial in driving agent performance and delivering outstanding customer satisfaction.

Key Responsibilities:

  • Demonstrate strong leadership skills to drive results effectively
  • Maintain composure and deliver results under high-pressure situations
  • Empower and develop team members through coaching and training
  • Improve agent performance by implementing effective strategies and processes
  • Enhance customer satisfaction through exceptional service delivery

Requirements:

  • Proficient in both verbal and written English, with strong communication abilities
  • Robust background in performance management, preferably in the BPO industry
  • Adaptable and flexible, with the ability to accommodate shifting schedules and work hours
  • Familiar with call center tools and processes

What We Offer:

  • Competitive compensation package
  • Comprehensive training and development programs
  • A fun, inclusive workplace culture
  • Opportunities for personal and professional growth


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