Operations Manager
hace 2 días
Company Overview: At Peak Support Co, we strive to deliver unparalleled customer experiences. As a rapidly growing services provider, we cater to high-growth companies, offering a wide range of services including customer support, sales operations, and business process outsourcing. Our commitment to excellence is at the heart of everything we do.
Salary: $65,000 per annum, plus benefits and bonuses. Competitive compensation reflecting your value to our team.
About the Role: We're seeking an Operations Manager with expertise in performance management, coaching, and team development. You will be responsible for leading our customer service teams to achieve exceptional results under high-pressure situations. Your ability to empower and develop team members effectively will be crucial in driving agent performance and delivering outstanding customer satisfaction.
Key Responsibilities:
- Demonstrate strong leadership skills to drive results effectively
- Maintain composure and deliver results under high-pressure situations
- Empower and develop team members through coaching and training
- Improve agent performance by implementing effective strategies and processes
- Enhance customer satisfaction through exceptional service delivery
Requirements:
- Proficient in both verbal and written English, with strong communication abilities
- Robust background in performance management, preferably in the BPO industry
- Adaptable and flexible, with the ability to accommodate shifting schedules and work hours
- Familiar with call center tools and processes
What We Offer:
- Competitive compensation package
- Comprehensive training and development programs
- A fun, inclusive workplace culture
- Opportunities for personal and professional growth
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