Senior Operations Manager

hace 21 horas


Colombia Wir Sind Schweizer Marktführerin Der Orthopädie- Und Rehatechnik Und Bieten Ein Ganzheitliches Verso A tiempo completo

At Wir Sind Schweizer Marktführerin Der Orthopädie- Und Rehatechnik, we are looking for a seasoned professional to lead our customer service team as a Senior Operations Manager. In this role, you will be responsible for overseeing the daily operations of our call center, ensuring that our high standards of customer service are consistently met or exceeded. This includes supervising and guiding a team of customer service representatives, providing coaching and mentorship to improve their performance, and analyzing data to identify trends and areas for improvement.

We are seeking an experienced leader who can motivate and inspire their team to achieve exceptional results. The ideal candidate will have a proven track record in managing teams, with at least 3 years of experience in a leadership or supervisory role within a customer service or operations environment. A Bachelor's degree in a related field or equivalent combination of education and work experience is also required.

The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with both internal stakeholders and customers. They will also have a strong understanding of customer service principles and practices, including the importance of empathy, active listening, and problem-solving.

In terms of compensation, we offer a highly competitive salary package, including a base salary of around CHF 80,000 - 90,000 per year, depending on experience. Additionally, we provide a range of benefits, including health insurance, retirement savings, and paid time off.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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