Customer Support Case Coordinator

hace 1 semana


Bogotá, Bogotá D.E., Colombia Zimmer Biomet A tiempo completo
About the Role

Zimmer Biomet is a leading medical technology company dedicated to improving the quality of life for people worldwide. We're seeking a skilled Customer Support Case Matching Clerk to join our team.

Key Responsibilities
  • Assist customer support representatives in managing and processing cases, ensuring timely and accurate resolution.
  • Verify data entry and maintain online records, documentation, and correspondence.
  • Utilize problem-solving skills to troubleshoot and follow up on matches or missing images.
  • Prepare documentation supporting the data entry process and assist with written and verbal communications.
  • Perform general duties and support assigned by customer service representatives or management as needed.
Requirements
  • High School Diploma or equivalent, plus 0-2 years of clerical experience, including typing and data processing.
  • Excellent organizational skills, ability to work under pressure, and possess excellent oral and written communication skills.
  • Proficient in personal computer skills, including electronic mail, record keeping, and routine database activity.
  • Ability to handle multiple tasks simultaneously and participate in proactive team efforts to achieve departmental and company goals.
What We Offer

As a valued member of our team, you'll enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply.



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