Quality Assurance Training Specialist
hace 1 mes
Job Title: Quality Assurance Training Specialist
Job Summary:
The Quality Assurance Training Specialist supports the Training Program at UPS Healthcare by identifying critical skill gaps, developing training materials, and training employees. This role provides support to the Quality Support Center Management Team and assists in executing projects and initiatives aligned with the organizational training strategy. Additionally, the specialist gathers training data, identifies risks associated with the training program, and communicates with the next level of management.
Key Responsibilities:
- Train new UPS Healthcare employees
- Support the onboarding process development, creation of an effective training plan, and evaluates program effectiveness
- Assist in the development of training content and collaborate with stakeholders to ensure content is in alignment with UPS policy and procedures
- Support training effectiveness and review feasibility of the training materials
- Utilize evaluation tools to collect data from the electronic Quality Management System (eQMS)
- Design standardized reports to ensure key performance indicators are measurable
- Provide administrative assistance for employee setup and training material uploads (as applicable)
- Provide support for any training-related queries funnel through the QSC
- Recommend changes and/or continuous improvement ideas to the next level of management
Preferred Competencies:
- Experience with healthcare regulations (e.g., cGMP, GDP, GMP) guidelines is preferred
- Experience with ISO 9001 and ISO 13485 standards is an advantage
- Advanced English
- Knowledge of Quality Management System is an advantage
- Experience with working with learning management systems (LMS)
- Knowledge of Microsoft Office (Excel, Word, Outlook, Access)
- Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files
- Identify potential gaps in the processes and make recommendations for possible improvements
- Strong time management skill, able to work within time-limits (deadlines)
Minimum Qualifications:
- Bachelor's Degree (or internationally comparable degree) – Preferred
- Bachelor's Degree (or internationally comparable degree) – Science or related discipline – Preferred
Location: Bogota
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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