Cryptocurrency Support Specialist
hace 1 mes
About Center Source
Center Source is a leading BPO firm specializing in Crypto payment support, offering top-tier customer service in the cryptocurrency sector. Our mission is to provide exceptional experiences for our clients through expert guidance and professional interactions.
The Role Overview
We are seeking a skilled Cryptocurrency Support Specialist to handle customer inquiries and complaints via calls, chat, and email. As a representative of Center Source, you will be responsible for delivering accurate, valid, and complete information to provide a positive customer experience and build trust.
Key Responsibilities:
- Resolve customer questions and complaints via multiple channels (calls, chat, email)
- Record all customer interactions accurately and efficiently
- Provide detailed information using the right methods to ensure customer satisfaction
Requirements:
To succeed in this role, you should have:
- Proficiency in English (B2+ or Advanced)
- Comfortable using computers and software applications
- A strong service orientation and excellent communication skills
Why Work with Center Source?
As a valued member of our team, you can expect:
- A competitive salary: $35,000 - $50,000 per year, based on experience and qualifications
- Indefinite contract for long-term stability
- 40-hour work weeks with 2 days off, rotating shifts to accommodate your needs
- Diverse chat, email, and voice campaigns to keep your job engaging
- Comprehensive training and development opportunities to advance your career
- A supportive work environment that fosters growth and teamwork
- Career growth opportunities within the company
Additional Benefits:
- Free access to the vending machine (snacks) to fuel your productivity
- Partnerships with Royal Film, Smart Fit, and The Bronx Gym for employee wellness and recreation
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