Operational Excellence Lead
hace 2 semanas
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
Company OverviewWe're a community of over 6,000 driven professionals with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE, and beyond. Our partnerships with industry leaders like Pragmatic Play enable us to deliver world-class gaming experiences to players everywhere.
What You Would Be Doing- Fostering seamless collaboration between floor supervisors, operating control room teams, and other departments.
- Maintaining operational quality, safety, and equipment standards.
- Conducting regular checks on dealers and shufflers to ensure their presence during designated shifts and accurate attendance records.
- Monitoring staff appearance and adherence to dress code.
- Supervising dealers' and shufflers' activities and rotations.
- Resolve game or staff incidents promptly.
- Maintain effective communication and teamwork among colleagues.
- Ensure operational efficiency, safety, and equipment integrity.
- Verify dealer and shuffler attendance and maintain accurate records.
- Evaluate staff appearance and adherence to company dress code.
- Oversee dealer and shuffler activities and rotations.
- Proactive approach with effective collaboration and strong communication skills.
- Good verbal and written command of English.
- Previous experience in a similar position is advantageous.
- Basic computer skills are required.
We offer an estimated salary range of $60,000-$80,000 per year, commensurate with experience and qualifications. If you're interested in this opportunity, please apply.
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