Customer Success Coordinator

hace 2 meses

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo
Transform Insurance Operations with Emapta Latam

Emapta Latam is a pioneering company in the insurance industry, leveraging innovative technology to streamline operations and enhance team performance. As a Customer Success Coordinator, you will play a crucial role in delivering tailored solutions to clients, ensuring seamless communication, and driving business growth.

Your Key Responsibilities
  • Collaborate with Customer Success Managers to meet client needs, including content-related requests.
  • Develop and manage client-facing content, such as reports and training materials.
  • Attend client meetings, take detailed notes, and identify action items.
  • Create and analyze reports to track client progress and develop actionable recommendations.
  • Organize and coordinate client projects, ensuring timely deliverables and exceeding client expectations.
  • Serve as the primary point of contact for clients, ensuring smooth communication throughout the client lifecycle.
  • Utilize Google Drive, Gmail, Asana, and other relevant platforms to manage tasks and projects.
Requirements
  • Minimum of 2 years of experience in a client-facing role, preferably in a B2B environment.
  • Experience in content creation and management, including reports and training materials.
  • Proficiency in analytics and data analysis, with the ability to produce actionable insights.
  • Strong organizational and time-management skills, with attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple tasks and projects simultaneously.
  • Experience with Google Drive, Gmail, Asana, or similar tools.
Benefits
  • 5-day workweek with weekends off.
  • Prepaid medicine for healthcare needs.
  • Work essentials provided, including a laptop, mouse, and headset.
  • Indefinite term contract for job security.
  • 5 extra vacation days (20 total) that can be monetized.
  • Direct client exposure for career-building experience.
  • Clear career growth paths and opportunities.
  • Diverse and supportive work environment.
  • Access to prime office locations in Bogotá and Medellín.
  • Upskilling opportunities through Emapta Academy.

Emapta Latam is committed to excellence, with a legacy of transforming global outsourcing since 2010. Join our team and contribute to our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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