Customer Success Coordinator

hace 2 meses

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Coordinator to join our team at Emapta Latam. As a key member of our client success team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Client Support: Collaborate with customer success managers to meet client needs, including managing content-related requests.
  • Content Coordination: Assist in developing and managing client-facing content, such as reports and training materials.
  • Meeting Management: Attend client meetings, take detailed notes, identify action items, and follow up on next steps.
  • Reporting & Analytics: Create and analyze reports to track client progress, developing insights and actionable recommendations.
  • Project Coordination: Organize and coordinate client projects, ensuring deliverables are met on time and exceed client expectations.
  • Communication: Serve as the primary point of contact for clients, ensuring smooth and effective communication throughout the client lifecycle.
  • Tool Utilization: Manage tasks using Google Drive, Gmail, Asana, and other relevant platforms.
  • Content Creation: Support the creation of engaging materials, such as marketing communications and product releases.
Requirements
  • Minimum of 2 years of experience in a client-facing role, preferably in a B2B environment.
  • Experience in content creation and management, including reports and training materials.
  • Proficiency in analytics and data analysis, with the ability to produce actionable insights.
  • Strong organizational and time-management skills, with attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple tasks and projects simultaneously.
  • Experience with Google Drive, Gmail, Asana, or similar tools.
Benefits
  • 5-day workweek with weekends off.
  • Prepaid medicine for healthcare needs.
  • Work essentials provided, including a laptop, mouse, and headset.
  • Indefinite term contract for job security.
  • 5 extra vacation days (20 total) that can be monetized.
  • Direct client exposure for career-building experience.
  • Clear career growth paths and opportunities.
  • Diverse and supportive work environment.
  • Access to prime office locations in Bogotá and Medellín.
  • Upskilling opportunities through Emapta Academy.

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