IT Support Specialist

hace 3 semanas


Colombia Synergy ECP A tiempo completo

About Synergy ECP

Synergy ECP is a Service Disabled Veteran-Owned Small Business that provides a range of services to the defense, intelligence, and healthcare industries.

Our team is dedicated to delivering excellent results and exceeding customer expectations.

We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, and expression.

Clearance Required

TS/SCI clearance is required for this position.

Job Summary

Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of email, LAN/WAN, directories, standard desktop images, and applications.

Responsibilities

  1. Provides 24x7 Help Desk support as defined by first response/Tier 2 support.
  2. Provides phone and in-person support to users in the areas of email, LAN/WAN, directories, standard desktop images, and applications.
  3. Serves as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems.

Qualifications

Three years of Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math-related field. Five years with an Associate's Degree or seven years' experience may be substituted for the Bachelor's Degree.


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