IT Support Specialist
hace 3 semanas
About Synergy ECP
Synergy ECP is a Service Disabled Veteran-Owned Small Business that provides a range of services to the defense, intelligence, and healthcare industries.
Our team is dedicated to delivering excellent results and exceeding customer expectations.
We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, and expression.
Clearance Required
TS/SCI clearance is required for this position.
Job Summary
Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of email, LAN/WAN, directories, standard desktop images, and applications.
Responsibilities
- Provides 24x7 Help Desk support as defined by first response/Tier 2 support.
- Provides phone and in-person support to users in the areas of email, LAN/WAN, directories, standard desktop images, and applications.
- Serves as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems.
Qualifications
Three years of Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math-related field. Five years with an Associate's Degree or seven years' experience may be substituted for the Bachelor's Degree.
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