Customer Experience Resolution Specialist
hace 4 semanas
Company Overview
Ideaware Co is a multi-vendor marketplace company with high growth potential. We're looking for talented individuals to join our technology team and contribute to the success of our international project with a partner in the U.S.
Salary
The estimated annual salary for this role is $65,000 - $85,000 depending on experience and qualifications.
Job Description
We're seeking a skilled Technical Support Specialist to improve our support infrastructure and work closely with our Software Development Team to solve complex technical issues. The successful candidate will diagnose and resolve technical issues, provide training, and ensure customer satisfaction.
Responsibilities:
- Communicate with clients to diagnose technical issues and provide prompt solutions.
- Provide step-by-step instructions to fix technological problems and ensure clear communication.
- Offer backup solutions and alternatives to maintain system functionality.
- Conduct training sessions for clients on new hardware or software products.
- Maintain detailed logs of client problems, solutions provided, and customer satisfaction levels.
- Collaborate with the Software Development Team to solve more complex technical issues.
Required Skills and Qualifications
- Ability to troubleshoot and solve technological problems efficiently.
- Excellent communication skills, both verbal and written.
- Strong customer service skills with a focus on client satisfaction.
- Familiarity with technical documentation and the ability to interpret it for client support purposes.
- Willingness to learn and adapt to new technologies and company-specific software systems.
Benefits
This role offers the opportunity to join a growing company while contributing to maintaining high levels of client satisfaction and support.
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