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Customer Care Specialist
hace 2 meses
Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12
Roles and Responsibilities:
- Answers inbound phone calls, chat, and emails from customers, quickly assesses customer needs, and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into the system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled.
Required and Desired Skills:
- Advanced English
- Team building and learning
- At least 6 months of experience in Customer Service
- Great communication skills and interpersonal skills
- Good analytical and problem-solving skills
