Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Placer A tiempo completo
About Placer

Placer is a pioneering company in the big data space, revolutionizing the way businesses understand their customers. Our platform provides unparalleled insights into customer behavior, enabling data-driven decision making. As a Support Analyst, you will play a critical role in helping our customers get the most out of our platform.

Job Summary

We are seeking a highly skilled Support Analyst to join our team. In this role, you will be responsible for providing exceptional customer support, troubleshooting issues, and escalating complex problems to our technical teams. You will work closely with our customers to understand their needs and provide tailored solutions.

Key Responsibilities
  • Provide timely and effective support to customers via our ticketing system and instant messaging platforms.
  • Process and triage incoming tickets, ensuring that issues are resolved efficiently and effectively.
  • Develop and maintain a deep understanding of our platform and its features, enabling you to provide expert-level support to our customers.
  • Collaborate with our global support team to share knowledge and best practices.
  • Work closely with our sales and customer success teams to ensure seamless customer experiences.
Requirements
  • Excellent English language proficiency in both written and verbal communication.
  • Strong interpersonal and communication skills for collaboration with diverse groups.
  • Exceptional critical and independent thinking skills for problem-solving.
  • Proficient at solving moderately complex issues independently and escalating when needed.
Why Join Placer?
  • Be part of a dynamic and innovative company that is shaping the future of big data.
  • Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
  • Enjoy a competitive salary and the opportunity to work in a fully remote environment.

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