Empleos actuales relacionados con Omnichannel Engagement Specialist - Bogotá, Bogotá D.E. - Roche
-
Customer Engagement Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completoUnlock Your Potential as a Customer Engagement SpecialistWe're seeking a highly skilled and motivated individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales...
-
Community Engagement Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoCommunity Support and Engagement SpecialistWe are seeking a highly skilled Community Support and Engagement Specialist to join our team at Somewhere. As a key member of our community team, you will be responsible for providing exceptional customer support and engagement to our members via email and chat. You will also be responsible for managing our Slack...
-
Donor Engagement Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Intuitive solutions A tiempo completoDonor Engagement Specialist: We are seeking a passionate and dedicated individual with experience in the non-profit industry to join our team as a Donor Engagement Specialist. In this role, you will be the first point of contact for our organization, interacting with donors. Your role will be crucial in delivering exceptional customer service and building...
-
Community Engagement Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoCommunity Support and Engagement SpecialistAt Somewhere, we're looking for a highly skilled Community Support and Engagement Specialist to join our team. As a key member of our community team, you will be responsible for providing exceptional customer support and engagement to our members.Key Responsibilities:Provide timely and professional support to...
-
Customer Engagement Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completoUnlock Your Potential as a Customer Engagement SpecialistWe're seeking a highly skilled and motivated individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales...
-
Social Media Engagement Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoJob Title: Social Media Engagement SpecialistJob Description:As a Social Media Engagement Specialist at BruntWork, you will be responsible for spearheading user acquisition efforts for our outdoor adventure startup. Your role will involve engaging with potential users on platforms like Facebook Marketplace and outdoor-focused groups, introducing them to our...
-
Community Engagement Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completoCommunity Support and Engagement SpecialistWe are seeking a highly skilled and motivated individual to join our team as a Community Support and Engagement Specialist. As a key member of our organization, you will be responsible for providing exceptional customer support, managing our Slack community, and engaging with members to create a positive and...
-
Channel Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Roche A tiempo completoAbout the RoleWe are seeking a highly skilled Channel Specialist to join our team at Roche. As a Channel Specialist, you will play a key role in driving customer centricity and creating seamless customer experiences through the implementation of our channel strategy and roadmap.Key ResponsibilitiesLocalize the channel strategy and roadmap provided by the...
-
Digital Engagement Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completoCompany OverviewEntrepreneur Cooperative is a recognized leader in the digital assets and online business marketplace, dedicated to providing business owners with an accessible pathway to exit and achieve their goals.Our mission is to empower entrepreneurs to succeed in the ever-evolving digital landscape.Salary$93,000 per year + commissionJob DescriptionAs...
-
Multichannel Engagement Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia myGwork A tiempo completoAbout the RoleWe are seeking a highly skilled Multichannel Engagement Specialist to join our team at Sanofi Consumer Healthcare. As a key member of our marketing team, you will be responsible for designing and implementing a long-term strategic MCE plan that delivers relevant content to healthcare professionals based on their preferences.Key...
-
Multichannel Engagement Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia myGwork A tiempo completoAbout the RoleAt Sanofi Consumer Healthcare, we are seeking a talented Multichannel Engagement Specialist to join our team. As a key member of our marketing team, you will be responsible for designing and implementing a long-term strategic MCE plan that offers relevant content based on HCPs preferences. This will involve leveraging cross-functional input,...
-
Customer Engagement Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Teleperformance Deutschland A tiempo completoUnlock Your Potential as a Loyalty SpecialistWe're seeking a highly skilled and dedicated individual to join our team as a Loyalty Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth through sales and customer...
-
Channel Strategist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Roche A tiempo completoJob Title: Channel SpecialistAbout the RoleWe are seeking a highly skilled Channel Specialist to join our team at Roche. As a Channel Specialist, you will play a key role in driving customer centricity and creating seamless customer experiences through the implementation of our channel strategy and roadmap.Key ResponsibilitiesLocalize the channel strategy...
-
Social Media Engagement Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoThis is a remote position.Schedule: Monday to Friday 9am - 6pm with 1 hr unpaid lunch40 hours a weekClient Time: AUClient OverviewBruntWork is revolutionizing the outdoor adventure industry with a cutting-edge peer-to-peer rental platform. This innovative platform connects outdoor enthusiasts with gear owners, fostering a vibrant sharing economy in the...
-
Donor Engagement Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia intuitive solutions A tiempo completoDonor Engagement AssociateWe are seeking a highly motivated and detail-oriented Donor Engagement Associate to join our team at Intuitive Solutions. This role is based in Colombia and is crucial to building strong relationships with donors to support our mission.Key Responsibilities:Donor Communication: Serve as the primary point of contact with donors,...
-
Digital Marketing and Community Engagement Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoJob Title: Digital Marketing and Community Engagement SpecialistThis is a remote position that requires a skilled digital marketing and community engagement specialist to develop and implement comprehensive social media strategies for both the digital planner and podcast across various platforms.Responsibilities:Develop and implement social media strategies...
-
Social Media Engagement Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoThis is a remote position with BruntWork, a cutting-edge startup revolutionizing the outdoor adventure industry.Schedule: Monday to Friday 9am - 6pm Greenwith, AU (7:30 AM to 4:30 PM Manila Time) with 1 hr unpaid lunch40 hours a week Client Time: Greenwith, AUJob OverviewAs a Social Media Engagement Specialist, you'll spearhead user acquisition efforts for...
-
Donor Engagement Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia Intuitive Solutions A tiempo completoDonor Engagement AssociateAt Intuitive Solutions, we are seeking a highly skilled and dedicated individual to serve as a Donor Engagement Associate. This role will play a crucial part in delivering exceptional customer service and building relationships with our donors to support our mission.Key ResponsibilitiesUnderstanding of fundraising best practices:...
-
Multichannel Engagement Strategist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia myGwork A tiempo completoAbout the RoleWe are seeking a talented Multichannel Engagement Specialist to join our team at Sanofi Consumer Healthcare. As a key member of our marketing team, you will be responsible for designing and implementing a long-term strategic multichannel engagement plan that drives relevant content to healthcare professionals based on their preferences.Key...
-
Channel Strategist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Roche A tiempo completoJob Title: Channel SpecialistAt Roche, we are committed to delivering exceptional customer experiences that are as innovative and impactful as our medicines. We are seeking a talented Channel Specialist to join our LATAM Omnichannel team, who will play a key role in driving customer centricity and creating seamless customer experiences.Key...
Omnichannel Engagement Specialist
hace 2 meses
Position Overview
Vision Statement
At Roche, we aspire to redefine customer experience (CX) by seamlessly integrating innovative digital solutions with traditional interactions, ensuring that our customers receive exceptional service that mirrors the quality of our scientific advancements.
To achieve this, we are enhancing our LATAM Omnichannel team, focusing on the integration of digital and in-person engagements to swiftly identify and prioritize customer needs, thereby establishing our leadership in key therapeutic areas.
Role Summary
As the Omnichannel Engagement Specialist, you will be instrumental in transforming LATAM's customer engagement strategies, emphasizing customer-centric approaches to deliver seamless experiences. Your primary responsibility will be to implement the channel strategy and roadmap tailored to the specific therapeutic areas within your Affiliate, considering local customer insights and preferences.
You will collaborate closely with the Channel Lead to ensure that your efforts align with the broader LATAM channel strategy, working alongside Content Partners, PPoCs, and both Medical and Marketing teams to optimize channel selection and content utilization. Additionally, you will oversee the local management of e-consent processes in accordance with global initiatives.
Key Responsibilities
● Adapt the channel strategy and roadmap provided by the Channel Lead to reflect the unique needs and preferences of customers in Colombia.
● Engage with the Channel Lead and Omnichannel CX Chapter Leads to design a comprehensive channel strategy for LATAM, leveraging your understanding of the Roche omnichannel ecosystem in Colombia.
● Develop and implement localized campaigns across selected channels, ensuring robust performance tracking mechanisms are in place.
● Empower PPoCs to effectively utilize digital engagement strategies through chosen channels, providing necessary training and support to enhance their digital capabilities.
● Partner with Content Partners for each therapeutic area to execute a cohesive content strategy across channels, ensuring proper segmentation and tagging for performance measurement.
● Collaborate with the Channel Lead and global programs to manage local consent processes effectively.
● Identify emerging channels based on evolving customer preferences and advocate for local pilot projects to assess their effectiveness.
● Work with the Business Technology Partner to implement technological enhancements that support omnichannel campaign delivery.
● Collaborate with the Analytics & Insights Partner to evaluate channel performance, translating data into actionable business insights.
● Liaise with affiliate Patient Journey Partners and Health System Partners to provide them with the latest insights on customer preferences and engagement strategies.
● Ensure compliance with governance and regulatory standards in all digital channel activities.
Benefits of the Role
● This pivotal role allows you to empower Affiliates to effectively utilize digital channels, enhancing customer engagement and fostering personalized experiences.
● You will play a crucial role in shaping Roche's interactions with customers, selecting and executing campaigns that resonate with local preferences and segmentation.
Role Interactions
As the Omnichannel Engagement Specialist, you will collaborate with:
● Digital Customer Engagement & Insights - LATAM
● Global DCE&I Channels and Content Teams
● Local iSquads, Patient Journey Partners, and Health System Partners
Qualifications
Education
● Bachelor’s degree in a relevant field (scientific, technical, digital, economic, or business). An advanced degree in Life Sciences or an MBA is advantageous.
Professional Experience
● Minimum of 3 years of experience in developing and executing integrated omnichannel strategies and campaigns.
● Proven expertise in social media, online advertising, web, SEO/SEM, mobile, chat, and email channels.
● Experience in leading cross-functional teams and projects.
● Familiarity with content tagging and consent management processes is desirable.
● Strong ability to foster a customer-centric mindset and optimize content for diverse audiences.
Languages
● Proficiency in English and Spanish (both oral and written) is essential.
Skills & Competencies
● Visionary thinking to enhance customer engagement through innovative omnichannel strategies.
● Ability to motivate and guide teams towards exceptional customer experiences.
● Entrepreneurial spirit with a focus on creativity and adaptability to changing customer needs.
● Strong coaching skills to support PPoCs in executing effective engagement activities.
● Additional skills that will contribute to your success include:
● Coaching
● Risk Taking & Experimentation
● Learning Agility
● Outcomes-Based Planning
● Systems Thinking
● Customer Centricity
● Deep Listening
