Community Engagement Specialist
hace 7 días
We are seeking a highly skilled Community Support and Engagement Specialist to join our team at Somewhere. As a key member of our community team, you will be responsible for providing exceptional customer support and engagement to our members via email and chat. You will also be responsible for managing our Slack community, engaging with comments, and facilitating connections between members.
Duties and Responsibilities:
- Customer Support: Respond to member inquiries via email and chat, providing professional and timely support during PST hours.
- Slack Channel Management: Monitor and manage our Slack community, engage in discussions, and respond to member questions to keep the conversation active.
- Community Engagement: Engage with comments, facilitate connections between members, and ensure that all community members feel supported and valued.
- Event & Workshop Support: Assist with setting up event pages on platforms like Lu.Ma, keeping event details updated, and coordinating with guest speakers to gather bios and event descriptions.
- Mentor Office Hour Support: Manage mentor cancellations and notify waitlisted members of any openings.
- Administrative Support: Help track campaign success, prepare reports for advertisers, and manage follow-up communications.
Minimum Requirements:
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Prior experience in customer support or community management is a plus.
- Proficiency in Canva for basic design tasks.
- Familiarity with Slack or similar communication platforms.
- Ability to work independently during PST hours.
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