Customer Success Representative

hace 7 días


Barranquilla, Atlántico, Colombia LatamCent A tiempo completo
About the Role

We are seeking a highly organized and enthusiastic Customer Success Specialist to join our team at LatamCent. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from our platform.

Key Responsibilities
  • Customer Engagement and Platform Adoption: You will be responsible for engaging with customers, guiding them through important platform activities, and ensuring their ongoing success with our solutions.
  • Proactive Problem Solving: You will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform.
  • Driving Customer Outcomes: You will focus on ensuring that customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates.
Requirements
  • Proactive Approach: You will actively address stakeholder changes, offer guidance on platform usage, and keep a close eye on risks and opportunities within your customer accounts.
  • Comfort with Driving Customer Outcomes: You will regularly interact with stakeholders at your customers' organizations, ensuring they are fully leveraging the platform.
  • Collaboration Skills: You will work closely with various internal teams, including product development, data engineering, and renewal experts.
  • Ability to Thrive in a Fast-Paced Environment: You must be able to prioritize tasks efficiently and meet deadlines to ensure customers are always progressing towards their goals.
  • Organizational Skills: You will be responsible for managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed.
What We Offer
  • Competitive Salary: $3k-$3.5k monthly.
  • Benefits: Unlimited PTO, trainings, and growth opportunity.


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