IT Service Desk Operations Coordinator

hace 3 semanas


Colombia Synergy Ecp A tiempo completo

**Job Overview**

Synergy ECP is a leading provider of innovative solutions to the defense, intelligence, and healthcare industries. We are seeking a highly skilled Queue Manager to join our team.

Estimated Salary:$83,000 - $110,000 per year

**Job Responsibilities:**

We are looking for a professional who can monitor queues, assign tickets to technical resources, and ensure service levels and objectives are met. The ideal candidate will have experience working with customer technology and support requirements, strong time management and communication skills, and ability to adapt and prioritize work independently in a dynamic environment.

**Requirements:**

  • Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support requirements.
  • Experience working with SLAs.
  • Strong time management and communication skills.
  • Ability to adapt and prioritize work independently in a dynamic environment.

**Benefits:**

Synergy ECP offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

**Work Schedule:**

The Queue Manager schedule is as follows: Day 1: Sun-Thurs, 0600-1430, Day 2: Tues-Sat, 0600-1430, Swing 1: Sun-Thurs, 1400-2230, Swing 2: Tues-Sat, 1400-2230, Night 1: Sun-Thurs, 2200-0630, Night 2: Tues-Sat, 2200-0630, Weekdays: Mon-Fri, 0700-1530.


  • Scheduling Coordinator

    hace 6 meses


    Colombia Fresh Desk A tiempo completo

    **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling...


  • Colombia Synergy ECP A tiempo completo

    Job Summary: We are seeking a highly skilled Service Desk Operations Coordinator to join our team at Synergy ECP. This role is responsible for managing ticket queues, prioritizing work, and assigning tasks to technical resources to ensure service levels and objectives are met.Key Responsibilities:Monitoring queues and assigning tickets to appropriate...

  • Scheduling Coordinator

    hace 6 meses


    Colombia Fresh Desk A tiempo completo

    We're looking for a new Scheduling Coordinator to join our team! **MUST BE LOCATED IN MEDELLIN - Work on site** **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions...

  • Service Desk Level 3

    hace 6 meses


    Colombia Stellar Elements A tiempo completo

    At Stellar Elements, we're good people against bad experiences. Whether it's customer, employee, or brand experience—we focus on closing the gap between business needs and what people actually desire. This takes passionate problem-solvers, brilliant minds, and deep wells of empathy. Our clients love working with us because we understand their challenges,...

  • Service Desk Engineer

    hace 6 meses


    Colombia, Huila Luxoft A tiempo completo

    **Project** Description**: Luxoft's client, a buy-side focused provider of investment technology regulated by the Financial Conduct Authority in the United Kingdom, provides investment managers and financial institutions advanced front office tools and a holistic set of back-office services. This client is looking to strengthen their technical support towers...


  • Colombia Scotiabank A tiempo completo

    Job Title: Senior Process Coordinator - Change and ReleaseAre you a strategic thinker with excellent communication skills? Do you have experience in IT service delivery and Change/Release Management?About the Role:We are seeking a highly motivated and independent individual to join our team as a Senior Process Coordinator - Change and Release. In this role,...

  • Service Desk Manager

    hace 3 semanas


    Colombia Lenovo A tiempo completo

    Lenovo is a leading global technology company with a strong presence in the market.We are currently seeking a highly skilled and experienced Service Desk Manager to join our team.The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring that customer issues are resolved efficiently and effectively.As...

  • Help Desk Agent

    hace 6 meses


    Colombia The Functionary A tiempo completo

    **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses,...

  • Operations Coordinator 3

    hace 4 semanas


    Colombia Nokia A tiempo completo

    The team you'll be part of About Cloud & Network Services Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s...

  • Service Desk Analyst

    hace 6 meses


    Colombia CreateMe A tiempo completo

    Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer. We're based in New York City with a...

  • Service Desk Specialist

    hace 3 semanas


    Colombia Lenovo A tiempo completo

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s...

  • Operations Coordinator

    hace 2 semanas


    Colombia COPT Defense Properties A tiempo completo

    Job Description:We are seeking an experienced Operations Coordinator to join our team at COPT Defense Properties. This role will be responsible for supervising and coordinating services in front desk and general office administration.Responsibilities:Supervise staff and all aspects of their position in support of corporate headquarters...

  • Mesa de Ayuda IT Ssr

    hace 6 meses


    Colombia Yel Solutions A tiempo completo

    Service Desk Specialist Semi Senior Desde Yel Solutions nos encontramos en búsqueda de especialistas en Mesa de Ayuda IT Ssr / Help Desk IT Ssr Sólida experiência en telefonía Funciones del puesto: Funciones del puesto - Primer nível de ayuda ante inconvenientes individuales y masivos de problemas de provisioning en servicios direccionados desde...

  • Analista Windows

    hace 6 meses


    Colombia Indra A tiempo completo

    **More digital. More human. More Minsait.** Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible. Buscamos **Analista Windows / Service Desk - Junior **con ganas de trabajar en nuestros equipos...


  • Colombia Lenovo A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Service Desk Lead to join our team at Lenovo. As a Technical Service Desk Lead, you will be responsible for leading a team of service desk engineers and serving as a trusted advisor to our customers.


  • Colombia Cali Digital A tiempo completo

    We are seeking a highly skilled and organized Financial Operations Coordinator at Cali Digital to assist in various administrative tasks. This is a part-time position requiring 2 days per month or 4 half days, making it an ideal opportunity for individuals who value flexibility in their work schedule.The successful candidate will possess excellent knowledge...


  • Colombia Softtek Colombia A tiempo completo

    About Softtek ColombiaFounded in 1982, Softtek is a global provider of process-driven IT solutions with operations across North America, Latin America, Europe, and Asia.We have 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India, helping top-tier corporations in over 20 countries achieve predictable...


  • Colombia Encore Technologies A tiempo completo

    As a Logistics Operations Coordinator at Encore Technologies, you will play a critical role in ensuring the smooth execution of our logistics operations.Job ResponsibilitiesTrack and Trace Management: Utilize advanced tracking systems to monitor shipment status in real-time, guaranteeing timely delivery and adherence to schedules.Data Integration and...


  • Colombia ttg Talent Solutions, Inc. A tiempo completo

    **IT INFRASTRUCTURE MANAGER** **Medellín, Colombia** **Salary: Depending on your experience** **Responsibilities**: - Design and implement a strategic technology plan aligned with business objectives. - Manage all IT initiatives, including infrastructure maintenance, data management, network security, and software development. - Optimize the performance...


  • Colombia Symphonic Distribution A tiempo completo

    **Content Loading Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we...