IT Service Desk Operations Coordinator
hace 3 semanas
**Job Overview**
Synergy ECP is a leading provider of innovative solutions to the defense, intelligence, and healthcare industries. We are seeking a highly skilled Queue Manager to join our team.
Estimated Salary:$83,000 - $110,000 per year
**Job Responsibilities:**
We are looking for a professional who can monitor queues, assign tickets to technical resources, and ensure service levels and objectives are met. The ideal candidate will have experience working with customer technology and support requirements, strong time management and communication skills, and ability to adapt and prioritize work independently in a dynamic environment.
**Requirements:**
- Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support requirements.
- Experience working with SLAs.
- Strong time management and communication skills.
- Ability to adapt and prioritize work independently in a dynamic environment.
**Benefits:**
Synergy ECP offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
**Work Schedule:**
The Queue Manager schedule is as follows: Day 1: Sun-Thurs, 0600-1430, Day 2: Tues-Sat, 0600-1430, Swing 1: Sun-Thurs, 1400-2230, Swing 2: Tues-Sat, 1400-2230, Night 1: Sun-Thurs, 2200-0630, Night 2: Tues-Sat, 2200-0630, Weekdays: Mon-Fri, 0700-1530.
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