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Logistics Operations Coordinator

hace 2 meses

Colombia Encore Technologies A tiempo completo

As a Logistics Operations Coordinator at Encore Technologies, you will play a critical role in ensuring the smooth execution of our logistics operations.

Job Responsibilities
  • Track and Trace Management: Utilize advanced tracking systems to monitor shipment status in real-time, guaranteeing timely delivery and adherence to schedules.
  • Data Integration and Updates: Regularly update transportation management systems (TMS) with accurate, up-to-date status and location data, ensuring seamless communication across teams.
  • Issue Resolution and Communication: Swiftly address delays or issues by coordinating with internal teams, drivers, and carriers, providing clear and proactive communication to stakeholders on shipment status and actions taken to mitigate any problems.
Carrier Sales and Partnership Development
  • Carrier Relationship Management: Foster strong relationships with carriers, negotiating rates, contracts, and terms to secure reliable service and competitive pricing, aligning with company goals and customer requirements.
  • Rate Negotiations and Capacity Planning: Secure and negotiate rates that optimize cost efficiency, while forecasting and securing capacity to meet peak and off-peak seasonal demand through leveraging carrier partnerships and market knowledge.
Coordination and Cross-Functional Collaboration
  • Cross-Functional Teamwork: Collaborate closely with operations, customer service, and warehouse teams to ensure a smooth flow of information and operations, driving efficiency and productivity.
  • Customer Service Support: Act as a primary point of contact for customers, providing updates on shipping status and addressing inquiries or concerns in a timely and professional manner.
Qualifications and Requirements
  • Educational Background: Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field preferred (or equivalent work experience).
  • Professional Experience: Minimum of 2 years in logistics, freight brokerage, or carrier sales, with a focus on track & trace functions.
  • Key Skills:
    • Negotiation and Sales Skills: Strong negotiation and sales skills for carrier sales activities.
    • Communication and Customer Service: Excellent communication skills, both written and verbal, with a focus on customer service.
    • Tech Proficiency: Proficiency in transportation management systems (TMS) and tracking software.
    • Adaptability and Analytical Skills: Ability to multitask, prioritize, and adapt in a fast-paced environment, with analytical skills to evaluate data and identify trends to optimize logistics processes.

Estimated Salary: $65,000 - $85,000 per year, depending on qualifications and experience.