Claims Specialist GBS Account

hace 7 días


Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

Job Summary:

The Claims Specialist GBS Account will be responsible for managing claims activities, including logistic claims and invoice management tasks, to ensure timely and high-quality delivery. This role will support projects, including process standardization, tool implementation, and other ad-hoc projects, to drive business growth and improvement.

Key Responsibilities:

  • Manage invoice management activities, including billing transmission, billing error resolution, and monitoring billing due lists.
  • Oversee claims management activities, including logistic claims and defect/used product claims.
  • Communicate with customers via various channels, providing information related to claims and billing.
  • Manage customer relationships, including problem resolution and root cause analysis.
  • Develop and maintain relationships with internal stakeholders, including customer service and sales teams.
  • Identify improvement opportunities and support their implementation.
  • Contribute to ongoing projects for the implementation of technology solutions.

Key Relationships:

  • Credit Management
  • Customer Service teams
  • Sales
  • Market Finance

Requirements:

  • Strong customer service orientation
  • High level of empathy and emotional intelligence
  • Experience with SAP
  • Experience in a Shared Service environment or similar
  • Ability to read, write, and communicate in English in a business setting
  • Ability to pay close attention to detail and demonstrate high customer orientation
  • Good problem-solving and analytical skills
  • Self-motivated and self-directed individual
  • Availability to travel for periods of 3 to 4 weeks

Education and Experience:

  • University degree
  • 1-2 years of working experience in providing customer support in the field of customer service, sales, or logistics
  • High level of customer orientation and communication skills


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