Customer Support Team Lead
hace 2 semanas
Job Summary:
We are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Sezzle. This is an exciting opportunity for a professional with exceptional leadership skills, a passion for delivering outstanding customer experiences, and the ability to foster a culture of empathy and excellence.
About the Role:
In this role, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. You will assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. Additionally, you will oversee the resolution of customer inquiries through various channels and collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
Key Responsibilities:
- Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
- Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
- Oversee the resolution of customer inquiries through various channels.
- Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
- Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
Requirements:
- Previous experience in a customer support leadership role in a fast-paced environment.
- Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
- Proven ability to manage multiple tasks effectively and prioritize team objectives.
- Strong problem-solving skills and a passion for delivering exceptional customer experiences.
- Bachelor's degree or equivalent experience in a related field.
- Familiarity with Zendesk, LiveAgent, or Jira is a plus.
What We Offer:
We offer a competitive salary of $80,000 per year, a comprehensive benefits package, and opportunities for professional growth and development. Our team is passionate about creating a positive and inclusive work environment, and we value diversity and inclusion in all aspects of our business.
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