Customer Support Team Lead

hace 2 semanas


Colombia Sezzle A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Sezzle. This is an exciting opportunity for a professional with exceptional leadership skills, a passion for delivering outstanding customer experiences, and the ability to foster a culture of empathy and excellence.

About the Role:

In this role, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. You will assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. Additionally, you will oversee the resolution of customer inquiries through various channels and collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.

Key Responsibilities:

  1. Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
  2. Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
  3. Oversee the resolution of customer inquiries through various channels.
  4. Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
  5. Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.

Requirements:

  • Previous experience in a customer support leadership role in a fast-paced environment.
  • Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
  • Proven ability to manage multiple tasks effectively and prioritize team objectives.
  • Strong problem-solving skills and a passion for delivering exceptional customer experiences.
  • Bachelor's degree or equivalent experience in a related field.
  • Familiarity with Zendesk, LiveAgent, or Jira is a plus.

What We Offer:

We offer a competitive salary of $80,000 per year, a comprehensive benefits package, and opportunities for professional growth and development. Our team is passionate about creating a positive and inclusive work environment, and we value diversity and inclusion in all aspects of our business.


  • Management Team Lead

    hace 4 semanas


    Colombia Peak Support Co A tiempo completo

    About Peak Support CoAt Peak Support Co, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer...


  • Colombia Sezzle A tiempo completo

    About SezzleSezzle is a cutting-edge fintech company that aims to financially empower the next generation. By offering interest-free installment plans at online stores, we increase purchasing power for consumers and drive sales growth for our eCommerce merchant partners.The RoleWe are seeking a skilled Customer Support Team Lead to join our Colombia team. In...

  • IT Team Lead

    hace 2 semanas


    Colombia Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse with a commitment to delivering Smarter Technology for All. As an IT Team Lead - Customer Support Specialist, you will play a critical role in ensuring our customers receive exceptional service and support.Job OverviewThis is an exciting opportunity to join our team as a Senior Service Desk Manager where you will...


  • Colombia Sezzle A tiempo completo

    About the RoleWe are seeking a seasoned Customer Support Team Lead to oversee our Colombia-based customer support team. As a key member of our leadership team, you will play a pivotal role in shaping our customer experience and ensuring exceptional service delivery.ResponsibilitiesLead a high-performing team of customer support specialists, providing...


  • Colombia Support Shepherd A tiempo completo

    About the Role:We are seeking a skilled Technical Customer Support Associate to join our team at Support Shepherd. As a key member of our customer support team, you will play a vital role in delivering exceptional support to our valued customers.Key Responsibilities:Develop a deep understanding of our product and its functionalities to effectively assist...

  • Customer Support Expert

    hace 1 semana


    Colombia Support Shepherd A tiempo completo

    Company Overview: At Support Shepherd, we are building a comprehensive library of interfaces from top digital products. Our mission is to help product designers find relevant design inspiration and references in less time and effort.About the Role: We are seeking a proactive Customer Support Specialist with a solid technical background to join our team. Your...


  • Ubicación Colombia , Bogotá Peak Support A tiempo completo

    **Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...


  • Colombia SD Solutions A tiempo completo

    On behalf of NDA Company (Fin Tech), SD Solutions is looking for a talented **Global Support Team Lead **to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ As a Global Support Team Lead, you will be responsible for providing leadership and direction...

  • Team Lead

    hace 1 mes


    Colombia FleetCor Technologies, Inc. A tiempo completo

    The Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center. Job Responsibilities: ...


  • Colombia Fleetcor Technologies, Inc. A tiempo completo

    The Customer Service Team Lead for Fleetcor Technologies, Inc. is a critical role that requires exceptional leadership skills to manage a team of representatives responsible for providing travel support services to clients. This position involves overseeing the entire process, from hotel reservations to troubleshooting issues with customer payments.About...

  • Team Lead

    hace 7 meses


    Colombia RVStaffing A tiempo completo

    **RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Team Lead** to join our exciting venture with **Zivoe**. As a **Team lead,** You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role...

  • Operations Manager

    hace 1 mes


    Colombia Peak Support co A tiempo completo

    Job Title: Operations ManagerAbout Us: At Peak Support Co, we are dedicated to delivering exceptional customer service and client satisfaction. Our team of professionals is committed to providing top-notch support and ensuring that our clients receive the best possible experience.Estimated Salary: $65,000 - $80,000 per year, depending on qualifications and...


  • Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...


  • Colombia Amazon A tiempo completo

    At Amazon, we are looking for a talented Customer Service Team Lead to join our team in Colombia. As a key member of our customer service operations, you will play a critical role in ensuring that our customers receive exceptional service and support.Job DescriptionThe ideal candidate will have at least 2 years of experience as a people manager and possess...


  • Colombia Assuresoft Corporation A tiempo completo

    About Assuresoft CorporationAt Assuresoft Corporation, we value a culture of continuous learning and growth. Our employees are empowered to develop their skills and expertise through training programs and mentorship opportunities.Salary InformationWe offer a competitive salary for this position, ranging from $45,000 to $65,000 per month (USD), depending on...


  • Colombia TaxDome A tiempo completo

    **Customer support team member** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. We’re looking for an outgoing sales representative to communicate with new customers to generate new revenue and retain...

  • Team Leader | Colombia

    hace 2 meses


    Colombia Peak Support co A tiempo completo

    At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting...


  • Colombia Movate Technologies Services Limited A tiempo completo

    About the RoleThis is an exciting opportunity to join our customer support team at Movate Technologies Services Limited as a Customer Support Associate. As a key member of our team, you will be responsible for providing exceptional customer service to our clients while working in a dynamic and collaborative environment.


  • Colombia Wow24-7 Inc. A tiempo completo

    Customer Support Role OverviewWe are seeking an exceptional Customer Support Representative fluent in Spanish and English to join our dynamic team at Wow24-7 Inc. as a WOW-working opportunity.About the JobThis is a remote position that requires flexibility to accommodate different time zones. The ideal candidate will have exceptional communication skills, a...


  • Colombia Lean Tech A tiempo completo

    Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...