Customer Service Team Lead

hace 1 mes


Colombia Assuresoft Corporation A tiempo completo

About Assuresoft Corporation

At Assuresoft Corporation, we value a culture of continuous learning and growth. Our employees are empowered to develop their skills and expertise through training programs and mentorship opportunities.

Salary Information

We offer a competitive salary for this position, ranging from $45,000 to $65,000 per month (USD), depending on qualifications and experience.

Job Description

The Advanced Support Manager will play a critical role in delivering exceptional customer service experiences for our clients. Key responsibilities include:

  • Providing expert-level assistance and problem-solving for complex customer issues, utilizing thorough knowledge of our products and systems.
  • Acting as a senior resource for escalated customer cases, assisting Customer Support Specialists in resolving complex issues and advising on optimal practices.
  • Ensuring clear and professional communication with customers, offering regular updates and fostering a positive support experience.
  • Recording all interactions and troubleshooting processes in the company's ticketing system and actively contributing to the support documentation and knowledge base.
  • Identifying and implementing improvements to processes within the support team to boost efficiency and effectiveness.

Required Skills and Qualifications

To be successful in this role, candidates should have:

  • 3+ years of proven experience in technical customer support, ideally with a focus on phone or email-based interactions.
  • A strong passion for delivering exceptional customer service, approaching every interaction as an opportunity to exceed customer expectations.
  • Familiarity with customer support platforms such as Zendesk or similar software is a plus.
  • Understanding of eCommerce platforms and a high level of technical proficiency with website management is highly desirable.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance.
  • Retirement savings plan with company matching.
  • Tuition reimbursement program.

Others

Assuresoft Corporation is an equal opportunities employer. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.



  • Colombia Amazon A tiempo completo

    At Amazon, we are looking for a talented Customer Service Team Lead to join our team in Colombia. As a key member of our customer service operations, you will play a critical role in ensuring that our customers receive exceptional service and support.Job DescriptionThe ideal candidate will have at least 2 years of experience as a people manager and possess...


  • Colombia Sezzle A tiempo completo

    About the RoleWe are seeking a seasoned Customer Support Team Lead to oversee our Colombia-based customer support team. As a key member of our leadership team, you will play a pivotal role in shaping our customer experience and ensuring exceptional service delivery.ResponsibilitiesLead a high-performing team of customer support specialists, providing...


  • Colombia Gove A tiempo completo

    About the RoleGove is seeking an experienced Customer Service Manager to lead our customer service team in Chennai. The successful candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesSupervise day-to-day operations in the customer service department, ensuring seamless...


  • Colombia Fleetcor Technologies, Inc. A tiempo completo

    The Customer Service Team Lead for Fleetcor Technologies, Inc. is a critical role that requires exceptional leadership skills to manage a team of representatives responsible for providing travel support services to clients. This position involves overseeing the entire process, from hotel reservations to troubleshooting issues with customer payments.About...


  • Colombia Sezzle A tiempo completo

    About SezzleSezzle is a cutting-edge fintech company that aims to financially empower the next generation. By offering interest-free installment plans at online stores, we increase purchasing power for consumers and drive sales growth for our eCommerce merchant partners.The RoleWe are seeking a skilled Customer Support Team Lead to join our Colombia team. In...

  • IT Team Lead

    hace 2 semanas


    Colombia Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse with a commitment to delivering Smarter Technology for All. As an IT Team Lead - Customer Support Specialist, you will play a critical role in ensuring our customers receive exceptional service and support.Job OverviewThis is an exciting opportunity to join our team as a Senior Service Desk Manager where you will...


  • Colombia Sezzle A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Sezzle. This is an exciting opportunity for a professional with exceptional leadership skills, a passion for delivering outstanding customer experiences, and the ability to foster a culture of empathy and excellence.About the Role:In this role,...


  • Colombia Service Technologies Inc A tiempo completo

    Service Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...


  • Colombia Service Technologies Inc A tiempo completo

    Service Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Ubicación Colombia , Bogotá Peak Support A tiempo completo

    **Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Team Lead

    hace 6 meses


    Colombia RVStaffing A tiempo completo

    **RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Team Lead** to join our exciting venture with **Zivoe**. As a **Team lead,** You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Team Lead

    hace 1 mes


    Colombia FleetCor Technologies, Inc. A tiempo completo

    The Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center. Job Responsibilities: ...

  • Management Team Lead

    hace 4 semanas


    Colombia Peak Support Co A tiempo completo

    About Peak Support CoAt Peak Support Co, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer...


  • Colombia Tradebuilder Inc A tiempo completo

    Join Our Team as a Customer Service Representative! Are you a bilingual superstar with a passion for providing top-notch customer service? Do you thrive in a dynamic environment where you can utilize your language skills to make a difference? If so, we want YOU to be a part of our team as a Customer Service Representative! Position: Customer Service...


  • Colombia Inktel Contact Center Solutions A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers by resolving inquiries related to different restaurants. As a key member of our customer service team, you will play a vital role in ensuring customer...


  • Colombia Movate Technologies Services Limited A tiempo completo

    Job Title: Customer Service RepresentativeA career opportunity has arisen at Movate Technologies Services Limited for a skilled Customer Service Representative to join our team. We are seeking an individual with excellent communication skills, analytical and problem-solving abilities, and a strong passion for delivering exceptional customer experiences.We...