Customer Service Team Lead
hace 1 mes
About Assuresoft Corporation
At Assuresoft Corporation, we value a culture of continuous learning and growth. Our employees are empowered to develop their skills and expertise through training programs and mentorship opportunities.
Salary Information
We offer a competitive salary for this position, ranging from $45,000 to $65,000 per month (USD), depending on qualifications and experience.
Job Description
The Advanced Support Manager will play a critical role in delivering exceptional customer service experiences for our clients. Key responsibilities include:
- Providing expert-level assistance and problem-solving for complex customer issues, utilizing thorough knowledge of our products and systems.
- Acting as a senior resource for escalated customer cases, assisting Customer Support Specialists in resolving complex issues and advising on optimal practices.
- Ensuring clear and professional communication with customers, offering regular updates and fostering a positive support experience.
- Recording all interactions and troubleshooting processes in the company's ticketing system and actively contributing to the support documentation and knowledge base.
- Identifying and implementing improvements to processes within the support team to boost efficiency and effectiveness.
Required Skills and Qualifications
To be successful in this role, candidates should have:
- 3+ years of proven experience in technical customer support, ideally with a focus on phone or email-based interactions.
- A strong passion for delivering exceptional customer service, approaching every interaction as an opportunity to exceed customer expectations.
- Familiarity with customer support platforms such as Zendesk or similar software is a plus.
- Understanding of eCommerce platforms and a high level of technical proficiency with website management is highly desirable.
Benefits
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- Retirement savings plan with company matching.
- Tuition reimbursement program.
Others
Assuresoft Corporation is an equal opportunities employer. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.
-
Customer Service Team Lead
hace 1 semana
Colombia Amazon A tiempo completoAt Amazon, we are looking for a talented Customer Service Team Lead to join our team in Colombia. As a key member of our customer service operations, you will play a critical role in ensuring that our customers receive exceptional service and support.Job DescriptionThe ideal candidate will have at least 2 years of experience as a people manager and possess...
-
Customer Support Team Lead
hace 1 semana
Colombia Sezzle A tiempo completoAbout the RoleWe are seeking a seasoned Customer Support Team Lead to oversee our Colombia-based customer support team. As a key member of our leadership team, you will play a pivotal role in shaping our customer experience and ensuring exceptional service delivery.ResponsibilitiesLead a high-performing team of customer support specialists, providing...
-
Customer Service Manager Lead
hace 2 semanas
Colombia Gove A tiempo completoAbout the RoleGove is seeking an experienced Customer Service Manager to lead our customer service team in Chennai. The successful candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesSupervise day-to-day operations in the customer service department, ensuring seamless...
-
Customer Service Team Lead
hace 1 semana
Colombia Fleetcor Technologies, Inc. A tiempo completoThe Customer Service Team Lead for Fleetcor Technologies, Inc. is a critical role that requires exceptional leadership skills to manage a team of representatives responsible for providing travel support services to clients. This position involves overseeing the entire process, from hotel reservations to troubleshooting issues with customer payments.About...
-
Customer Support Team Lead Position
hace 4 semanas
Colombia Sezzle A tiempo completoAbout SezzleSezzle is a cutting-edge fintech company that aims to financially empower the next generation. By offering interest-free installment plans at online stores, we increase purchasing power for consumers and drive sales growth for our eCommerce merchant partners.The RoleWe are seeking a skilled Customer Support Team Lead to join our Colombia team. In...
-
IT Team Lead
hace 2 semanas
Colombia Lenovo A tiempo completoWe are Lenovo, a global technology powerhouse with a commitment to delivering Smarter Technology for All. As an IT Team Lead - Customer Support Specialist, you will play a critical role in ensuring our customers receive exceptional service and support.Job OverviewThis is an exciting opportunity to join our team as a Senior Service Desk Manager where you will...
-
Customer Support Team Lead
hace 2 semanas
Colombia Sezzle A tiempo completoJob Summary:We are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Sezzle. This is an exciting opportunity for a professional with exceptional leadership skills, a passion for delivering outstanding customer experiences, and the ability to foster a culture of empathy and excellence.About the Role:In this role,...
-
Customer Service Representative
hace 7 meses
Colombia Service Technologies Inc A tiempo completoService Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...
-
Customer Service Representative
hace 7 meses
Colombia Service Technologies Inc A tiempo completoService Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...
-
Gbs Customer Service Tel Rep
hace 7 meses
Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Team Leader Customer Service
hace 2 meses
Ubicación Colombia , Bogotá Peak Support A tiempo completo**Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...
-
Gbs Customer Service Tel Rep
hace 6 meses
Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
hace 6 meses
Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Team Lead
hace 6 meses
Colombia RVStaffing A tiempo completo**RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Team Lead** to join our exciting venture with **Zivoe**. As a **Team lead,** You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role...
-
Customer Service Representative
hace 6 meses
Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Team Lead
hace 1 mes
Colombia FleetCor Technologies, Inc. A tiempo completoThe Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center. Job Responsibilities: ...
-
Management Team Lead
hace 4 semanas
Colombia Peak Support Co A tiempo completoAbout Peak Support CoAt Peak Support Co, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer...
-
Customer Service Representative
hace 7 meses
Colombia Tradebuilder Inc A tiempo completoJoin Our Team as a Customer Service Representative! Are you a bilingual superstar with a passion for providing top-notch customer service? Do you thrive in a dynamic environment where you can utilize your language skills to make a difference? If so, we want YOU to be a part of our team as a Customer Service Representative! Position: Customer Service...
-
Customer Service Representative
hace 6 meses
Colombia Inktel Contact Center Solutions A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers by resolving inquiries related to different restaurants. As a key member of our customer service team, you will play a vital role in ensuring customer...
-
Customer Service Representative
hace 3 semanas
Colombia Movate Technologies Services Limited A tiempo completoJob Title: Customer Service RepresentativeA career opportunity has arisen at Movate Technologies Services Limited for a skilled Customer Service Representative to join our team. We are seeking an individual with excellent communication skills, analytical and problem-solving abilities, and a strong passion for delivering exceptional customer experiences.We...