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Senior Onboarding Specialist for Clients and Contractors

hace 2 meses

Bogotá, Bogotá D.E., Colombia Agileengine A tiempo completo

A challenging opportunity awaits at AgileEngine, a top-ranked dev shop according to Clutch. As a Senior Onboarding Specialist for Clients and Contractors in Bogota, Colombia, you will be part of an award-winning team that creates custom software solutions for companies across 15+ industries. Job Description
We are seeking a skilled professional to facilitate the onboarding process for new contractors, ensuring their success through established procedures. The selected candidate will maintain close communication with clients and contractors during the first 30 days, guaranteeing performance expectations are met and value is delivered.

Responsibilities:

  • Facilitate client & contractor onboarding, guiding them through established procedures.
  • Follow up with clients and contractors to ensure performance expectations are met and value is delivered.
  • Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns.
  • Communicate effectively with all stakeholders, ensuring clear, professional, and supportive interactions.
  • Maintain accurate records and document onboarding steps to track progress and success.

Requirements:
The ideal candidate should possess strong communication skills, both verbal and written, with excellent customer service orientation. They should be highly organized, detail-oriented, and able to multitask, managing multiple projects simultaneously. Familiarity with tools such as Google Sheets, Slack, and Asana is essential. Additionally, the successful candidate will have prior experience developing and presenting onboarding plans, ensuring a seamless integration into our team.

What We Offer:
A competitive salary of $$55,000 - $65,000 per annum, depending on experience, coupled with opportunities for professional growth and development. You will join a dynamic team that values work-life balance, offering flexible schedules and remote work options. Our benefits package includes USD-based compensation, budgets for education and fitness, and a selection of exciting projects with top-tier clients.