Client Onboarding Coordinator

hace 1 día


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo
Role Overview

Emapta Latam is a leading provider of personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. We are seeking an exceptional Client Onboarding Coordinator to join our team in Bogotá.

Job Description

This role involves managing the onboarding process for new clients, ensuring a smooth experience from initial contact to case setup. As an Intake Specialist, you will be responsible for interviewing prospective clients, assessing their cases, scheduling consultations, and organizing case files.

Responsibilities:
  • Interview prospective clients via phone and email to understand their cases.
  • Conduct research to assess the merit of prospective clients' claims.
  • Evaluate claims to ensure alignment with Emapta's areas of practice and expertise.
  • Schedule initial consultation appointments with attorneys for promising candidates.
  • Onboard new clients by completing necessary paperwork and creating initial case files.
  • Enter client information accurately into Emapta's computer systems.
  • Network with other law firms to build referrals in specialized practice areas.
Requirements:

To succeed in this role, you will need:

  • Proficiency in English (Level C1).
  • 1-2 years of experience in similar roles.
  • Experience in onboarding new clients.
  • Preferred: Background in law or legal processes.
Benefits:

Emapta offers a competitive salary of $45,000 per year, 20 vacation days, prepaid medicine, fully-customized laptop and peripherals, and an indefinite term contract. You will also have direct exposure to our clients, career growth opportunities, and a diverse and supportive work environment.



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