Client Onboarding and Case Management Specialist
hace 2 días
Transform Lives with Excellence at Emapta Latam
About UsWe are a pioneering outsourcing solutions company, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
What We OfferIn Bogotá, we provide a prime location, 20 vacation days, prepaid medicine, and fully-customized laptops. Enjoy a 5-day work week, weekends off, and unlimited upskilling through Emapta Academy courses.
Your Role: Client Onboarding and Case Management SpecialistYou will be the first point of contact for prospective clients, ensuring a smooth onboarding experience. From evaluating cases and conducting initial research to scheduling consultations and organizing case files, you'll manage every detail with precision.
Responsibilities- Interview prospective clients via phone and email to understand their cases.
- Conduct research to assess the merit of prospective clients' claims.
- Evaluate claims to ensure alignment with our areas of practice and expertise.
- Schedule initial consultation appointments with attorneys for promising candidates.
- Onboard new clients by completing necessary paperwork and creating initial case files.
- Enter client information accurately into our computer systems.
- Network with other law firms to build referrals in specialized practice areas.
- Perform administrative support tasks as assigned.
We seek a motivated individual with:
- Proficiency in English (Level C1).
- 1-2 years of experience in similar roles.
- Experience in onboarding new clients.
- Preferred: Background in law or legal processes.
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