Senior Quality Assurance Specialist
hace 2 días
Job Title: Senior Quality Assurance Specialist
About Minacs
Minacs is a global leader in business process outsourcing, delivering innovative solutions to clients across industries. Our team of experts provides end-to-end services that help businesses achieve operational excellence and drive growth.
Salary:$55,000 - $70,000 per year depending on experience and qualifications.
Job Description:
Overview: As a Senior Quality Assurance Specialist at Minacs, you will play a critical role in ensuring the quality of our customer interactions. You will be responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods, identifying areas for improvement, and implementing changes to enhance overall customer satisfaction.
Main Responsibilities:
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