Senior Quality Assurance Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Minacs A tiempo completo

Job Title: Senior Quality Assurance Specialist

About Minacs
Minacs is a global leader in business process outsourcing, delivering innovative solutions to clients across industries. Our team of experts provides end-to-end services that help businesses achieve operational excellence and drive growth.

Salary:$55,000 - $70,000 per year depending on experience and qualifications.

Job Description:
Overview: As a Senior Quality Assurance Specialist at Minacs, you will play a critical role in ensuring the quality of our customer interactions. You will be responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods, identifying areas for improvement, and implementing changes to enhance overall customer satisfaction.

Main Responsibilities:



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