Facilities Operations Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia JLL A tiempo completo

Job Summary:

The Facilities Operations Manager will be responsible for managing the site in accordance with all agreed policies, procedures, and contract scope. This includes assisting with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.

Key Responsibilities:

  • Support the sourcing SME and area/site managers through the vendor contract procurement process.
  • Ensure compliance with all health and safety, environment, and risk management policies and procedures in conjunction with the area/site manager.
  • Coordinate internally with other teams which may include fitness, food services, security, and capital projects.
  • Support the site and area manager in the implementation of short and long-term projects for the client.
  • Update and maintain accurate records and official documentation for the site/s, including web pages.
  • Maintain and propose emergency response plans, including evacuation, implementation of after-hours emergency response, and environmental health and safety.
  • Support the Safety Team with government permits, such as civil protection.
  • Point of contact between landlord and users and Facility Manager.
  • Client Relationship Management:
    • Proactively develop and manage client relationships ensuring that expected service levels are achieved.
    • Comply with all requirements of the client contract and meet or exceed key performance indicators.
    • Deliver an exceptional quality of service to the client, as reflected by client feedback.
    • Support the implementation of innovative programs and processes that reduce short and long-term operating costs and increase productivity.
    • Point of contact with the teams for any implementation of campaigns asked by the FM (Facilities Management).
  • Finance Management/Cost Control/Profitability:
    • Assist the area/site manager to achieve or exceed financial targets and key performance indicators.
    • Assist with the annual budgeting and quarterly forecasting processes for the site/s, as well as prepare monthly spend reports (actual vs. budget, variance, etc.).
    • Manage vendor purchase orders, invoices, and payments.
    • Help to develop and approve the annual capital plan for each building, interfacing closely with the client.
  • Leadership/Staff Management:
    • Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events.
    • Provide excellent onboarding, training, and team building.
    • Actively support an environment of teamwork, co-operation, performance excellence, and personal success.
    • Participate in the individual performance management program and personal development planning for members of the team.
    • Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s.

Requirements:

  • 2+ years of experience in facilities, property management, hospitality, or related fields.
  • Intermediate to Advanced English communication level.
  • Knowledge of local critical facilities and vendor management for specialized services.
  • Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is preferred.
  • Willing to learn a range of information technology tools and platforms.
  • Excellent communication, organization, and problem-solving skills.
  • Ability to work independently with little supervision and effectively deal with stressful situations.
  • Self-motivated; confident, energetic, and flexible.

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